Endpoint Engineer

Endpoint Engineer The Endpoint Management Administrator will be responsible for the overall evaluation, design, and daily operation of the Corporate IT Endpoint environment. This role serves as a "hands-on" administrator who evaluates complex system requirements and then designs, implements, and maintains the most efficient solutions. This role will develop and document technical standards, identify and evaluate new products, interface with vendors to purchase new hardware and software, and collaborate with other IT teams to provide guidance to resolve system and application issues. The Endpoint Management Administrator will be directly responsible for the installation, configuration, upgrade, patching, maintenance, and monitoring of the SAS endpoint environment across the entire SAP NS2 Enterprise, while ensuring compliance to various security and encryption protocols for U.S. national security. Key deliverables for success will be ensuring 100% availability of the environment; implementing fault and performance management; enforcing corporate network, system and application security procedures. This company is located and the D.C. Metro Area, and will remain 100% remote.

• Create, implement, and document the following processes for SAS Endpoint Infrastructure:
  • performance monitoring
  • problem troubleshooting / helpdesk response
  • utilization, availability, and growth patterns (capacity planning)
  • landscape design, configuration, and standards
  • 24/7 support, escalation, and SLA models
  • IMAC (installation, move, add, change) services for systems and applications
  • change management methodology and communication strategy
• Create and maintain server/application diagrams and workflows
• Perform/coordinate incident diagnosis, corrective action, and root cause analysis
• Oversee the configuration, testing, installation, modification, and servicing of all server components and applications
• Independently organize work requests based on departmental priorities and system criticality
• Manage vendor relationships required for the evaluation, installation, modification, upgrade, repair and preventative maintenance of SAS Infrastructure components
• Function as a Subject Matter Expert (SME) and consultant to other Infrastructure groups (Cloud Operations, Cyber Security, and Systems Administration)
• Plan, lead and perform comprehensive systems analysis and design activities including development of detailed functional requirements for new server infrastructure solutions
• Maintain responsibility for end-user (customer) satisfaction

• Bachelor's Degree in Computer Science / MIS / Information Technology, or equivalent experience in Information Security, Information Technology, or related technical discipline
• Minimum 7 years Information Technology experience
• Minimum 4 years server and applications experience in fast-paced environment
• Hands-on experience with multiple server, desktop, and mobile device hardware components including CPU, memory, HDDs, and NICs
• Working knowledge of TCP/IP and related networking protocols
• Experience with desktop operating systems and server environments
• Strong organizational skills and prior experience in a similar role as an Enterprise Endpoint Administrator, Engineer, or Lead
• Advanced experience in developing, evaluating, and implementing information security architectures, technologies, standards, and practices to secure applications and IT systems
• Experience with the operation of firewalls, Intrusion Detection Systems, and 24x7 monitoring of these networks
• Advanced experience with enterprise and data center security policy design and deployment
• Flexible, self-motivated, and able to work independently in a fast-paced environment
• Excellent communication skills and the proven ability to work effectively with all levels of IT and business management.
• Skill in preparing and making written and oral presentations of complex technical nature.
• Demonstrated leadership skills and ability to coordinate multiple tasks

• Expert level Apple MacBook and iOS device endpoint management
• Expert level with endpoint management solutions including JAMF (Connect, Pro, Threat), Intune, and MECM
• Proficient level experience with endpoint security solutions including Tenable, FireEye, Microsoft Endpoint Manager, and Defender
• Proficient level Microsoft Windows administration skills (Azure AD, AD, DNS, Group Policy, file services)
• Proficient level experience with public cloud environments such as Microsoft Azure and Amazon AWS.
• Proficient level scripting: PowerShell, Perl, Python, PowerCLI
• Professional industry certifications in area of expertise, certification such as JAMF Certified, Apple Certified IT Professional, Apple Certified Support Professional, and Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101)
• Linux experience with the following platforms: SUSE, RedHat or CentOS
• Experience with integration of SEIM tools, backups, and monitoring tools
• Knowledge of Best Practice and security guides (ex. NIST 800-53 rev 4)