Entry-Level Customer Support Representative

Description Job Title: Entry-Level Customer Support RepresentativeLocation: Chantilly, VAEmployment Type: Contract-to-Hire Full-TimeAbout the Company:We are hiring for our client who is in the education industry and looking for a customer-focused individual who would be dedicated to delivering outstanding service and support to our customers. They believe in empowering their team members with the tools, training, and support needed to build rewarding careers in a fast-paced, collaborative environment.Job Overview:As an Entry-Level Customer Support Representative, you will be the first point of contact for our customers. Your role will involve responding to customer inquiries, resolving basic issues, and providing excellent customer service via phone, email, and chat. This position is perfect for someone looking to grow their career in customer support and develop a strong understanding of our products and services.Key Responsibilities:

Answer customer inquiries in a timely and friendly manner

Resolve issues by investigating and escalating as needed

Document customer interactions and resolutions in our system

Collaborate with team members to ensure customer satisfaction

Provide product and service information to customers

Requirements

Qualifications:

High school diploma or equivalent required; some college preferred

Strong verbal and written communication skills

Ability to multitask and prioritize effectively

Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

Previous customer service experience is a plus but not required

Benefits:

Competitive hourly wage

Health, dental, and vision insurance

Opportunities for growth and advancement

On-the-job training and ongoing support

Potential flexibility for a hybrid work environment

Schedule:Monday – Friday, with occasional Saturday shifts as needed.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .