Experience Analyst/Senior Experience Analyst

19 Aug 2023

Overview To take an advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our members' needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on complex analysis. Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.Responsibilities

Assist Sr. Experience Analyst or Product Owners in gathering, analyzing, developing and creating user stories that capture the members and stakeholder's needs

Analyzes and synthesizes internal and external insights and marketplace trends; focus on creating value for members

Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products

Perform advanced market analysis across the financial landscape including emerging trends in member needs to identify challenges and opportunities

Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision

Conduct and facilitate User Acceptance Testing by validating the definition of Done

Proactively sizes business opportunities and potential improvements

Engages in product team decision making, being able to push back and propose initiatives based in data

Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment

Package strategic and analytical insights into clear, concise and "executive-ready" presentations

Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team

Know the key metrics to be measured and how to measure it

Produce data-driven analysis to substantiate hypotheses

Conduct competitive reviews and benchmarking

Assist management with integrating usability studies, user research, and market analysis to into product requirements

Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization

As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team

Perform other related duties as required


Working knowledge of analytics, user experience design and business impact

Business acumen with ability to leverage expertise with credibility and impact

Experience analyzing user experience and cost, to size impact and opportunities

Strong multi-tasking and the ability to meet deadlines

Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)

Exposure to working in an agile environment

Ability to develop and maintain strong relationships across the organization

Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry

Desired - Background in technology or entrepreneurship

Desired - Knowledge of credit union operations/processes and procedures

Advanced analytical and research skills along with experience working with data in a highly analytic environment

Strong communication and collaborative skills

Maintain skills up to date with industry standards

Desired - Bachelor's Degree in Information Technology, Strategy or other related field

Hours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 13426-OTHLOC-300000025804595

  • ID: #50242338
  • State: Virginia Vienna 22180 Vienna USA
  • City: Vienna
  • Salary: USD TBD TBD
  • Showed: 2023-08-19
  • Deadline: 2023-10-18
  • Category: Et cetera