Field Service Representative

Req ID: RQ166146Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: Field EngineeringSkills:Communication,Mission Critical,Problem Solving,TeamworkExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:General Dynamics Information Technology has an immediate opening for a Field Service Representative (FSR). The FSR is a systems administrator with a strong aptitude to troubleshoot Tier 1 technical problems in real-time both independently and within a team environment.This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation's core defense/intelligence services and systems. General Dynamics Information Technology employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.The selected candidate will work a shift to support 24/7 operations alongside various teams and perform technical activities that impact the health, maintenance, and running of systems, software, and applications, including our FMV exploitation capabilities: the Multi-INT Analysis and Archiving System (MAAS).HOW A FIELD SERVICE REPRESENTATIVE WILL MAKE AN IMPACT

Work with collaborative teams to support technical activities that impact mission critical systems, software, and applications

Drive innovation to modernize technology and improve operations

Drive resolutions for system interdependencies/issues

Identify, recommend, and problem solve system issues to ensure systems, software, and applications are properly configured and running to meet customer needs

Support team members, end users, and other engineer teams with a focus on communicating effectively across all stakeholders in a 24/7 operational environment

Follow industry and department trends and developments to ensure services are consistent with/superior to industry best practices

REQUIRED TECHNICAL SKILLS

MS Windows 10, Server 2016, Server 2019, SQL Server 2014/ 2016/ 2019

Vshpere 6+, HP DL360+, HP MSA

Visual Studio, Eclipse, Powershell 6+, SQL Script, PHP

JBoss EAP 7.1, Active Directory, IIS 7+ MS Office Suite 2016, Symantec Anti-Virus, Veritas Back-up Exec, Mediawiki

Jira ticketing system

Basic windows script knowledge and ability to understand a batch file. This includes following the path of the configuration in the batch file; creating your own batch files to perform desired tasks; and troubleshooting batch files to see where they may be broken.

WHAT YOU’LL NEED TO SUCCEED:

5 years of related experience

Bachelor’s or Technology degree in Engineering or a related specialized area/field, OR equivalent 4 years job-related experience OR Master's degree with 3+ years of job-related experience.

TS/SCI w/ Polygraph clearance required

Strong communication and collaboration skills, a self-starter who does not need training in system administration/Tier 1 support fundamentals, and flexible enough to work on a variety of different tasks and technologies.

Experience with MAAS, Video processing and distribution experience, and SOP creation and maintenance is highly desirable.

This position is for 1st Shift: 6:00am - 2:00pm

Location: At Customer Site - near Tysons Corner

US Citizenship Required

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

#OpportunityOwned#GDITCareers#WeAreGDIT#cjpost#GDITPolyEvent#JETWe are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.