Financial Center Assistance Manager - Alexandria Financial Center

Financial Center Assistance Manager - Alexandria Financial CenterAlexandria, VirginiaJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.Responsibilities:

Manages client traffic, engaging and appropriately routing clients, and fosters client retention

Manages business results through formalized management routines and coaching

Creates a world class client experience environment

Manages market-level initiatives prescribed by market leaders

Drives operational excellence by engaging employees on business strategy

Manages organizational priorities and effective execution

Required Qualifications:

Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

Collaborates effectively to get things done, building and nurturing strong relationships.

Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.

Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.

Communicates effectively and confidently, and is comfortable engaging all clients.

Has the ability to learn and adapt to new information and technology platforms.

Applies strong critical thinking and problem-solving skills to meet clients’ needs.

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.

Can interpret performance results, find opportunities to drive success and hold others accountable to results.

Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

Experience in financial services and knowledge of financial services industry, products and solutions.

Experience in mortgage, retail or hospitality.

Experience working in an environment with individual and team goals where goals were routinely met or exceeded.

Bilingual skills.

Skills:

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Minimum Education Requirement: NullShift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.