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Job ID: VA-706557 Onsite/Local (Fredericksburg) Desktop Support Analyst with Windows, SharePoint, MS Office, Teams, wireless, troubleshooting, escalation, mobile devices, and training experienceLocation: 87 Deacon Rd. Fredericksburg VA 22405, VA VDOTDuration: 6-12+ months
candidates local to Fredericksburg, VA required for ONSITE workALL interviews conducted ONSITE, NO exceptions100% ONSITE, NO exceptionsskills:Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Required 6 MonthsSkill in troubleshooting tools and managing and administering desktops and wireless devices Required 6 MonthsAbility to communicate effectively verbally and in writing with individuals and groups. Required 6 MonthsStrong Customer Service skills that include a “customer first” attitude. Required 6 MonthsPosition is responsible for agency-specific end user support throughout the state of Virginia. Required 6 MonthsProvides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Required 6 MonthsTroubleshoot hardware and software issues. Required 6 MonthsKnowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation. Highly desired 6 MonthsSkilled in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.