Vacancy expired!
This position is for 3rd Shift Nights. Training and acclimation period will place during normal business core hours (
CAN NOT HAVE OTHER EMPLOYMENT- THIS CAN NOT BE USED AS A SECONDARY JOB) PRISM seeks a Help Desk Analyst to Initiate and resolves service request/problem incidents, consult with the user community to resolve technical problems, and answer queries by telephone or self-service ticket in support of internal and outside customer computer hardware, software, network, system/application access, and telecommunications systems. In this role, you will use problem-solving skills to diagnose, identify, isolate, and analyze problems utilizing historical database records and route calls to product line specialists, and application or system support specialists.Other Duties:- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure services/incidents are completed
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
- HS Diploma; AAS degree preferred
- 2+ years of IT support experience
- Required: Current DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
- Required: Secret clearance; must be TS/SCI eligible