Help Desk Support

Rose International
Glenallen, VA
02 May 2025

Vacancy expired!

Description

  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Job Title: Help Desk SupportJob ID: 66063Duration: 6+ MonthsLocation: Glen Allen, VA 23060

Our Client is seeking a customer service-oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users.

Responsibilities:• Provide application support through remote access tools to resolve internal end user issues• Monitor and respond quickly and effectively to calls or chats received to the Client's Service Desk• Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware• Remotely access and support end user machines to achieve first call resolution• Utilize Service Now as the ticketing tool to track and escalate tickets for end user• Assist with onboarding of new Agents by training and allow others to shadow• Perform other tasks as needed by the Service Desk Managers

Basic Qualifications:

High School Diploma, GED, equivalent certification or military experience At least 1 year of remote help desk support experience Fluent in English Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience Windows 10 Certificate or 1+ years of equivalent Windows OS support experience

Preferred Qualifications:

Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience ITIL Certification

2+ years of remote help desk support experience

Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
  • ID: #49839881
  • State: Virginia Glenallen 23060 Glenallen USA
  • City: Glenallen
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-05-02
  • Deadline: 2023-06-30
  • Category: Et cetera