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- The client is seeking a customer service-oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner.
- You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas.
- The goal is to make sure that Client associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs, and requests from internal end-users.
- Provide application support through remote access tools to resolve internal end-user issues
- Monitor and respond quickly and effectively to calls or chats received to the Client Service Desk
- Interact with end-users via softphone or chat modules to resolve primarily software issues but may get questions about hardware
- Remotely access and support end-user machines to achieve first call resolution Utilize Service Now as the ticketing tool to track and escalate tickets for end-users Assist with onboarding of new Agents by training and allow others to shadow Perform other tasks as needed by the Service Desk Managers.
- High School Diploma, GED, equivalent certification or military experience
- At least 1 year of remote help desk support experience
- Fluent in English
- Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience Windows 10 Certificate or 1+ years of equivalent Windows OS support experience.
- Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
- ITIL Certification
- 2+ years of remote help desk support experience.
- ID: #21505009
- State: Virginia Glenallen 23059 Glenallen USA
- City: Glenallen
- Salary: Up to $0
- Job type: Contract
- Showed: 2021-10-22
- Deadline: 2021-12-13
- Category: Technical support