Vacancy expired!
One of our premier clients is looking for a HelpDesk Analyst in Mechanicsville, VA (Hybrid) for a contract position. If interested, please submit your resume ASAP indicating (1) current location (2) desired hourly rate, W2 or 1099? (3) Your email address.
This is a HYBRID position wherein candidates have to be onsite for 3days/week in Mechanicsville, VA JOB DESCRIPTION: This is a Helpdesk/Ops support role and tasks will be performed from their desk. Operations Support Analyst for Tier 1 Help Desk Operations, monitoring emails, phone calls and other customer support activities.RESPONSIBILITIES:- Able to Identify, research, and resolve technical and procedural issues.
- Respond to telephone calls, emails, tickets, and personnel requests for technical support.
- Documents, tracks, and monitors issues/tickets to ensure a timely resolution.
- Escalate unresolved issues/tickets to Tier II/III support.
- Must read and comprehend technical procedures and Standard Operating Procedures (SOPs).
- Communicate accurate and useful status updates.
- Manage and report time spent on all work activities.
- Must be able to work in a team environment.
- Must be customer service focused.
- Work independently and proactively with minimal supervision/direction.
- Flexible and able to adapt to a rapidly changing environment.
- Must be able to work flexible shift schedules, including nights, weekends, and some holidays.
- Tier 1 Help Desk Support
- Hardware/Software Troubleshooting
- Strong communication skills, creative problem solving, highly organized
- Customer Service/Retail Support
- Help Desk Ticketing Systems
- Remote Support Tools
- A+, ITIL, Security+ or Network+ Certification
- Degree in Relevant Field or equivalent experience in IT Support
- ID: #44395735
- State: Virginia Mechanicsville 23111 Mechanicsville USA
- City: Mechanicsville
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-07-27
- Deadline: 2022-09-16
- Category: Et cetera