Vacancy expired!
Take2 is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.We're looking for a tier 2 helpdesk specialist to join our team in our new Herndon location! The ideal candidate actively possesses a ts/sci security clearance, a CompTIA level II certification and 4+ years of relevant experience.
Required Skills:- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond and triage queries in person, via email, and over the phone
- Enable and troubleshoot user accounts in multiple technical environments
- Assist with user access to shared resources and services
- Reset user password and BitLocker key recovery as necessary
- Install and troubleshoot hardware and software
- Provision email and user (AD) accounts as requested
- Update Tickets in ServiceNow from information from both end users and vendors
- Create user accounts in multiple systems for new employees
- Deploy laptops to end users in person and remotely
- Troubleshoot connectivity issues via VPN and in office
- Communicate with both vendors and customers on issue in both hardware and software
- Troubleshoot issues with Windows 10
- Provide guidance / Mentor junior team members
- Hold DoD IAT Level II certification
- 3+ years of customer support experience
- Have strong interpersonal communication skills.
- Have supported all levels of customer service to include VIP and elite support.
- Have an ability to work under pressure.