IT Field Desktop Technician job vacancy

Vacancy expired!

Job Description: Pay range $30-45 hourly W2

Shift: 8am-5pm
As a member of the IT Field Operations Group, you will be responsible for providing end user application and hardware support, including PC workstations, printers/drivers, basic network and telecom troubleshooting, server support and level II resolution of incident tickets while operating in a 24x7 manufacturing environment.
You will provide advanced desk-side support, interfacing with a diverse user community in a variety of office, laboratory, and production equipment locations. This will include installation, maintenance, troubleshooting, support, and control of critical technology infrastructure.
In addition to your technical role in support of the administrative offices, work from home users and production facilities at the designated locations, you may also be called upon to provide support for other regional locations as needed.
As a Field Operations resource, you will establish, communicate, and implement IT policies and standards to your team and local business partners.
Work closely with the IT enterprise organizations, including the Service Desk, to ensure proper communication, escalation, and resolution of disruptions in the technology service delivery.

What you need to succeed:

Experience in managing a production-critical IT environment.
Basic network and telecom support experience including moves adds and changes: cabling, general device, and connectivity troubleshooting; punch-downs; cross-connects.
Excellent problem solving, dispute resolution and interpersonal skills.
Reasonable understanding of IT service management framework and a respect for the ITIL Management Framework.
Must have advanced experience configuring and troubleshooting personal computers, including all aspects of hardware and software support in a Windows operating system environment.
Network related discipline or certifications are a plus.
Knowledge of Microsoft Office365, including Teams, Word, Excel, Outlook and PowerPoint.
Knowledge of Microsoft Support Tools, SCCM, WSUS and Active Directory concepts.
Excellent skills in written/oral communications, including group facilitation, presentation, and communicating across entire spectrum of an organization.
Ability to proactively engage and communicate with all IT functional areas while ensuring alignment with local applications, Process Control Network (PCN) and business systems.
The position requires frequent lifting of equipment. Must be able to lift 50 pounds.
Must be willing to travel (locally and domestically) and have a valid driver's license.
Special project participation may require additional extended travel to other WestRock locations, training facilities or customer sites.