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ECS is seeking an
IT Services - Support Technician Level I to work in our Fairfax, VA office. Job Description: As an IT Services Technician Level I, you will provide on-site and remote support for computer workstations, printers, peripherals, and teleconferencing equipment. In this position, you are expected to possess excellent technical, analytical and communication skills. This challenging position requires an individual with demonstrated experience in resolving technical client support in a service desk setting. You are expected to troubleshoot problem areas (in person, by telephone, using remote support or via e-mail) in a timely and accurate fashion and provide in-person, hands-on assistance when necessary. Required Skills:- Ability to pass background checks comparable to DoD Secret
- Demonstrate excellent customer service skills
- Demonstrate the use of critical thinking to prioritize, document, analyze, and resolve problems for customers
- Demonstrate the ability to be a self-starter, stay organized, prioritize tasks, research, and work successfully with minimal supervision
- Advanced knowledge of current Windows Operating Systems
- 3 plus years of experience working with PC Hardware and Software
- 3 plus years of experience in IT/Customer service experience
- Industry certifications such as A+, Network+, Security+, MCP, MCSA, MCSE, MCTS, MCITP, Dell, Apple
- Minimum of one (1) year of experience with Microsoft Active Directory
- Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting