Req ID: RQ166981Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: MBI Full 5C (T3)Job Family: IT Quality AssuranceSkills:Software Testing,Software Testing Process,User Acceptance,User Acceptance Testing (UAT),User RequirementsCertifications:ITIL 4 Foundations - ITILExperience:4 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as an ITSM Tester/Trainer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. Our work depends on an IT Service Management (ITSM) tester/trainer who will provide testing, training, documentation, and process support for a recent customer migration from ServiceNow to BMC Helix. Our team is implementing an enterprise-wide IT Service Management (ITSM) solution and facilitating collaboration within and across bureaus and the departmental SMEs.How You Will Make an Impact
Document customer business needs and refine user acceptance tests with BMC Helix developers to ensure the ITSM solution meets the end-user requirements.
Carry out procedures to ensure that the ITSM solution meets end-user requirements through requirements traceability activities per the UAT plan.
Create training plans, training materials and conduct end-user training for new ITSM capabilities being rolled out.
Define testing and training procedures in conjunction with customer and end-user requirements.
Provide quality management for information systems using the standard methodologies, techniques, and metrics for assuring product quality.
Perform root cause analysis and identifies corrective actions and continuous process improvement activities.
Coordinate with business and technology teams ascertaining system requirements such as program functions, output requirements, input data acquisition, and system techniques and controls required for the ITSM solution.
Responsible for defining and developing ITSM processes, policies, roles and responsibilities, and performance metrics.
What You'll Need to Succeed
Required Experience: Minimum of 4 years of experience in quality assurance testing and/or training for ITSM solutions.
Required Education or Certifications: None.
Preferred Certification: ITILv4 Foundations.
Required Skills: Creating and executing test scripts and test plans with end users, BMC Helix and/or ServiceNow experience, effective verbal and written communications skills, and ability to work independently under minimal oversight to complete tasks on schedule.
Preferred Technical Skills: Asset Management, CMDB
US Citizenship Required for Public Trust.
Location: 100% remote.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full-time