Req ID: RQ173219Type of Requisition: RegularClearance Level Must Be Able to Obtain: SecretJob Family: Technical DocumentationSkills:Communication,IT Documentation,Knowledge Management,Technical Documents,Technical WritingExperience:6 + years of related experienceUS Citizenship Required:YesJob Description:Knowledge Management Specialist / Technical Writer – NAVSUP OISSECRET CLEARANCE REQUIREDOverview/ Job Responsibilities:GDIT is looking for a Knowledge Management Specialist / Technical Writer for the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) program to provide technical expertise on a mission-critical program whose purpose is to develop, modernize, enhance, operate, and maintain technical documentation for OIS mission critical systems.The successful candidate’s role will be split 50/50 between Knowledge Management and Technical Writing tasks. The candidate will provide knowledge management, process improvement expertise, and technical writing support. The candidate will be responsible for coordinating the knowledge management system (KMS), including developing and implementing knowledge management processes and procedures, and providing guidance and training to personnel on the KMS.The Program is based in Mechanicsburg, PA, and Yorktown, VA, so working hours are EST. This can be a remote position but must be within CONUS.Primary Responsibilities:
Spearheading an assessment of existing customer Knowledge Management practices and the as-is environment
Develop a comprehensive knowledge management strategy aligned with the organization's goals and objectives
Establish and maintain a centralized knowledge management system for knowledge assets, including documents, databases, and multimedia content
Define and implement knowledge taxonomy/ontology and meta-data tagging systems to organize and categorize knowledge assets ensuring consistency and accuracy in knowledge classification
Implement efficient search and retrieval mechanisms to access knowledge
Lead discovery of current knowledge artifacts, systems, and architecture
Work with subject matter experts to identify, capture, and document tacit and explicit knowledge
Facilitate knowledge creation through workshops, interviews, and collaboration platforms
Collaborate with cross-functional teams, including engineers, developers, and subject matter experts, to understand and develop high-quality technical documentation including technical requirements documents, system design documents, deployment processes, user guides, installation guides, policies, standard operating procedures, and training materials
Organize and present technical information in a clear and concise manner, tailored to the intended audience (developers, end-users, stakeholders, etc.).
Ensure documentation adheres to established style guides, standards, and templates, and maintain a consistent writing style across various materials
Research, gather, and synthesize information from multiple sources to create comprehensive technical documentation for complex systems, technologies, and processes
Keep up-to-date with the latest technologies, industry trends, and best practices in DevSecOps and technical writing, and apply this knowledge to enhance the quality and effectiveness of documentation
Identify opportunities for process improvements and automation to streamline the documentation creation and maintenance process
Minimum Qualifications:
Must have DOD Secret level clearance to start
BA/BS and 6+ years of prior relevant experience
Proven experience as a Knowledge Management (KM) Specialist and as a Technical Writer, preferably in a DevSecOps or similar technology-focused environment.
Experience with business process design and content strategy
Experience establishing new knowledge management policies
Experience creating and managing knowledge management processes
Successful track record of providing direction and guidance to technical staff responsible for building and or configuring a KM Repository using platforms such as SharePoint and GitLab
Proficient in M365 environments specifically relating to SharePoint Online and Microsoft Teams
Must have an understanding of Modern SharePoint functionality and applying customizations through web parts, permissions and version control
Excellent written and verbal communication skills, with the ability to effectively translate complex technical information into clear, concise, and user-friendly documentation
Strong attention to detail, with the ability to consistently deliver high-quality documentation on time
Strong project management, problem-solving, and critical-thinking skills, with the ability to quickly grasp and explain complex technical concepts
Strong collaboration and interpersonal skills, with the ability to work effectively in a team-oriented, customer-focused environment
Must be a self-starter, strong leader, and have the ability to work independently with little supervision
Qualifications:
Proficiency in documenting complex technical concepts and procedures for a diverse audience, including both technical and non-technical stakeholders.
Solid understanding of DevSecOps principles, practices, and tools, including CI/CD pipelines, automation, and cloud technologies.
Familiarity with documentation tools and technologies, such as Confluence, Markdown, GitLab, and version control systems.
Familiarity with federal government security requirements and compliance standards.
Ability to work in a fast-paced, agile environment, managing multiple projects and priorities simultaneously.
Navy experience preferred
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full-time