L3 Production Support

L3 Production SupportCategory: Service Desk / End User ServicesMain location: United States, RemoteAlternate Location(s): United States, Virginia, SterlingUnited States, South Carolina, ColumbiaUnited States, Louisiana, LafayettePosition ID: J0423-1075Employment Type: Full TimePosition Description:CGI has an immediate need for an L3 Production Support to join our financial services team in Columbia, SC; Lafayette, IN or Sterling, VA. Due to the current COVID-19 status, candidates will not be required to work within the physical work location at this time. When COVID-19 restrictions are lifted, they will be required to be located within the proximity of the assigned CGI location.This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies. We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years! We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globeBe part of a team that performs application Production support services (not infrastructure support). Role is to perform as an extension of Development teams and take ownership of application resiliency and stability. Role requires a high level of technical competency, strong communication and problem-solving abilities. Ability to Triage issues, collaborate with support team and resolving issues within expected response time/ resolution time SLA's is required.Your future duties and responsibilities: Provide Production application support for one or more enterprise level applications Respond to Production support calls and Service Requests for applications in production in order to make quick repair to keep application running in production. Triage Issues and provide solutions, coordinate with various support groups for resolution Develop and maintain SME knowledge on applications Work on Ad-hoc requests for queries / reports Perform Root cause Analysis on Incidents and recommend/ implement solution Document Root Cause Analysis and also maintain/produce documents as per prescribed methodologies Perform Impact analysis on changes and recommend / make changes to production Participate in all Agile ceremonies including planning, grooming, product demonstration and team retrospectives. Escalate unresolved issues to proper personnel Provide UAT and SIT support as necessary Perform all work under production support SLA's as applicable Ensure application stability and health by incorporating process improvements and implementing long term solutions Part of a team working on a rotation schedule under 24x7 support model​​Ability to Triage issues - must be able to debug reading Java code, collaborate with support team and resolving issues within expected response time/ resolution time SLA's is required.​Required qualifications to be successful in this role: Mid-Level resource with at least 4-6 years of Application Development/ Support experience Application Production Support experience, Strong Problem solving / Debugging skills, Ability to react quickly and respond to production Incidents and user requests Strong Communication / Coordination and Negotiation abilities needed Strong Tech knowledge and ability to learn quickly new applications​ Tech Stack Experience Java/J2EE (Java8), Spring, Java script, Unix/Linux Front-end Framework: Angular, node.js, HTML, CSS, and JavaScript/ Typescript Backend: SQL, Pl/SQL, any other DB knowledge AWS related: Elastic 3, SNS, SQS, Step functions, Lambda, API gateway, RDS, Dynamo DB, Postgres​Desired qualifications Experience with Enterprise tools JIRA/MyServices/Testing Tools Experience with DEV OPS concepts and experience with DEV OPS Tools Any Monitoring Tools: SPLUNK, Dynatrace, Cloudwatch Financial Services/Mortgage Industry knowledge or exposureDesired Skillset Financial Services/Mortgage Industry knowledge or exposure Service oriented architecture: Micro services using spring boot, TIBCO​​​Education:Bachelor's degree in computer science, Information Systems or related field​​​#LI-RPF#DICECGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100.00 - $130,600.00.We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our benefits package includes multiple medical, dental, & vision options, both a Shared Purchase Plan (SPP) for CGI stocks and a 401(k) plan, as well as numerous other lifestyle benefits. CGI also provides sick leave and vacation pay.Skills:

CSS

JavaScript

Linux

SQL

Unix

What you can expect from us:Insights you can act onWhile technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.