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Position: L2 Support AssociateLocation: Lynchburg, VA ( Initially Remote)Duration: 12 months Required Technical Skill Set: Core Java, SQL,Unix shell scripting
Must-Have:- Core Java
- Oracle SQL
- Unix Shell Scripting
- Ability to trace logs and find root causes
- Ability to resolve technical/functional issues for web applications
- Must possess a thorough understanding of advanced troubleshooting and resolution techniques
- Must have strong professional communication skills, both verbal and written, and strong documentation and presentation skills
- Demonstrate strong problem-solving capabilities, working proficiently both on their own and on collaborative team efforts
- Well versed in configuration management and process automations
- Demonstrate strong skills for root cause analysis and incident trending
- Experience in working offshore onshore model
- Service Now
- JIRA
- SPLUNK Reporting
- Working on incidents and providing responses and resolutions within SLA defined by customer
- Clean up tasks for various java-based web and informatica based applications
- Reports and dashboard publishing based on database analysis
- Proactive Communication for outages, slowness , no vendor responses, and application unavailability
- Dashboard maintenance and publishing reports
- Incident/Data analysis required as a major part to communicate with customers and internal TCS team
- Working in offshore onshore working model
- Monitoring production environments and check for any outage
- Coordinate with business and answer their queries.
- Coordinate with offshore onshore and get clarifications from business on any outstanding questions
- Reviewing tasks from team and providing signoff for executions including smoke testing
- Monitoring all the automated alerts and take action on them
- Growing your product knowledge, in breadth and depth
- Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces as and when required
- Resolving elevated customer tickets
- Expanding product and technology expertise by working on “learning tickets”