Overview To serve as provider and subject matter expert (SME) for an assigned product area delivering technical solutions to the organization. To provide forward-looking, industry perspective and is responsible for the full lifecycle process of product development and implementation including definition, execution, and governance. The Manager will oversee Mainframe Services and Operations, a team responsible for deliver software solutions to SMD and Lending product areas with high complexity. Operates with no supervision in a complex environment and serves as a mentor to other managers and staff. Provides in-depth market assessment of potential vendors and partners with Vendor Managers to prepare contracts with approved vendors.Responsibilities
Lead the Mainframe Services Product delivery team in delivering value across the CBS application portfolio
Plan and develop AFP in coordination with business partners to ensure funds are available to support planned activities
Oversee the delivery of Mainframe Applications and associated changes
Bring external perspective and ideas from relevant sources, keep current with technology, government/policy impacts and industry best practices
Partner with Enterprise Architects to determine and define the technical architecture required to implement, transform, or retire applications
Develops workforce strategy and resource plan (skills, competencies, team size) for the CBS App Rat delivery team
Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
Ensure effective and efficient allocation of staff resources (supply) to service projects and initiatives (demand) by scoping out length and duration of projects Considerable impact
Establish workforces by identifying the skills required to fulfill project portfolio needs and provide a steady availability of high-quality resources
Build organizational capability by strengthening and adding new capabilities, technical skills, and competencies, and eliminates low-value activity with view to long range goals
Perform benchmarking and trend analysis to incorporate continuous improvement or defined enhancements into the Service(s) functions Moderate analysis
Partner with ISD and Vendor Managers to ensure that the right resources (skills, competencies, team size) are available and obtainable
Provide constructive and actionable feedback to resources, Resource Managers and Vendor Managers to ensure expected performance and satisfy service SLAs Assist in leading
Ensures compliance with Navy Federal’s ISD standards, practices and processes
Performs supervisory/managerial duties:
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities
Prepare, conduct and review performance appraisals
Develop, mentor and counsel staff
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Ensure section/branch goals and objectives align with division/department strategy
Ensure efficiency of operations
Leadership Level
Perform other related duties as assigned
Qualifications
Technical understanding of Mainframe systems and associated programming languages
Working knowledge and technical understanding of Cloud Computing and Software as a Service (SaaS)
Knowledge of NFCU systems with a focus on SMD and Lending systems
Advanced knowledge of Agile frameworks (e.g., SAFE)
Experience in managing Product Backlogs using Azure DevOps (ADO)
Experience in using ISD Finance and Resource tools such as Apptio and ServiceNow
Extensive experience in digital banking business transformation, strategy development, business model innovation, service design and architecture, operating model design and transformation planning
Bachelor’s Degree in Information Technology, Computer Science or other related field or equivalent combination of experience
Experience in leading, guiding and coaching professional staff
Experience in resource allocation and management
Experience in managing personnel and information technology resources
Advanced verbal and written communication skills
Advanced research, analytical, and problem solving skills
Effective in producing desired results and achieving goals and objectives
Experience in working with all levels of staff, management, stakeholders, vendors
Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
Effective skill relationship building, negotiation and facilitation skills
Desired Qualifications
Knowledge of NFCU operations, processes and procedures
Experience with agile delivery frameworks and Azure DevOps
Certified Project Manager (PMP) or Certified Scrum Master (CSM) or equivalent
Advanced knowledge of banking/financial industry standards and practices
Hours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 20171
Full-time