Your CareerThe Managing Director, Incident Response, is responsible for leading Unit 42’s Incident Response consulting practice for North America. This person will be active in the day to day delivery aspects and functional management of the consulting organization, but is also responsible for the strategic direction of the practice, building the business and becoming a strategic advisor to our customers. The role requires deep cybersecurity subject matter expertise and business savvy; this person is interested in our customers' success and in scaling a profitable business.The individual will lead our North America incident response team in providing world-class reactive cybersecurity solutions to Unit 42 clients across a wide array of industries, geographies, and organizational structures. They will be our clients’ trusted partner for high-stakes incident response, remediation, and recovery as well as provide strategic and technical leadership and focus on product pull through.  Your ImpactPartner with the Unit 42 executive team and service line leaders to develop and execute strategy for the Unit 42 Incident Response (IR) practiceLead the IR practice by managing goals and milestones to achieve quarterly, annual and long term objectivesDrive innovation in Unit 42’s reactive offerings, by leading the consulting team and collaborating with cross-functional teams to bring new capabilities and services to market that leverage Palo Alto Networks productsAdvance the maturation of our existing IR servicesEnsure the consistency and quality of our services and highest level of customer serviceIntegrate threat intelligence into our services by deepening the feedback loop with Unit 42 Threat Intelligence team and telemetryPartner with cross-functional teams to scale and mature the Unit 42 Retainer offeringRecruit and onboard world class IR talent to support our growth goalsSupport the professional growth and development of our consultants through training and technical enablementFoster and maintain a culture that attracts and retains smart, kind team members dedicated to executing with excellenceForecast revenue, utilization, and product pull through and develop a budget for the IR practice, in collaboration with senior leadershipManage the practice to achieve quarterly and annual revenue targetsManage the productivity of the IR consulting team through attainment of utilization targetsIdentify and execute strategies for service development, enablement, and process that result in the pull through of Palo Alto Networks productsCultivate and maintain relationships with key clientele to increase awareness of Unit 42’s capabilities and provide on-demand expertise for client needsAmplify Unit 42’s presence and credibility in the marketplace through thought leadership, including via speaking engagements, articles, whitepapers, and media exposureCreate an operating rhythm and manage the consulting team to ensure attainment of consulting goals and milestonesProvide hands-on, expert-level incident response services to clients and deliver findings to CxO and/or Board of Directors