Vacancy expired!
Title: Monitoring Engineer / Enterprise Operations Centers Locations: Sterling, VA or Arlington, VA or Washington DC Required Clearance: Active Secret with the ability to obtain Top Secret, if needed. Work Status: US Citizen Contract duration: Base year + 6 (1 - year options) Education/Experience: Bachelor's degree with 3+ years of experience Shift/Hours: 1st Shift, 7-4pm Knowledge Management, Inc. (KMI) is seeking a Monitoring Engineer to join our team of qualified and diverse individuals. The qualified applicant will become part of Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program, for the Bureau of Consular Affairs (CA). This initiative is intended to provide IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally. The Monitoring Engineer will be a member of the CA/CST CAEIO Enterprise Operations Team, responsible for working closely with CAEIO contractors, DOS leadership and business stakeholders to monitor performance, faults and security service delivery and solutions to automating IT enterprise monitoring services and related business processes. Responsibilities: - Serve as Monitoring Engineer working as embedded resource in the Enterprise Operations Center (EOC) to solicit new monitoring requirements, define those requirements, and submit them on behalf of stakeholders for development.
- Identify tool-usage training needs within the operational teams; schedule and facilitate training and information sessions.
- Ability to work in a fast-paced large operational enterprise with quickly shifting priorities
- Supporting Monitoring Team with exceptional written and verbal communication skills and wide-ranging experience in infrastructure and systems full lifecycle management, to include Windows and Linux Virtual Machines (VMs), Networking components, physical servers, SQL Server and Oracle databases, virtual infrastructure, and a variety of storage devices.
- Work with leadership and stakeholders across the organization to facilitate the proliferation of enterprise fault-and-performance monitoring tools.
- Performance-and-fault management service delivery to Consular One Modernized platforms using Zabbix, Grafana, AppDynamics, Splunk, vRealize Operations Manager and other tools.
- Self-reporting on weekly activities and tasks.
- Assist in development and delivery of monitoring metric reporting and dashboards
- Performance is measured by ability to troubleshoot, effectively communicate to enlist the help of others, and make an immediate, impactful difference in quantification of the enterprise.
QUALIFICATIONS Basic Qualifications: - Experience using enterprise management tools in an Enterprise Operations Center
- Experience working in a Server, Network, Security or other Operations Center
Preferred Qualifications: - COTS integration, development, engineering, and administration
- System Design and Full Lifecycle Management of Windows or Linux based systems
Benefits we provide At Knowledge Management, we care about every team member and offer a positive culture, competitive compensation, and a comprehensive benefits package including: Medical Insurance, Dental Insurance, Vision Insurance, Short/Long Term Disability Insurance, Group Term Life Insurance, 401k Retirement Plan, 11 Paid Federal Holidays, 80 hours paid vacation leave, 40 hours paid sick leave Equal Employment Opportunity Statement . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. COVID-19 Vaccination Requirement . Subject to applicable law, all prospective hires will be required to provide proof of COVID-19 vaccination (fully vaccinated) as a condition of employment. Reasonable accommodations based on medical proof or religious beliefs will be considered. E-Verify Statement . Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Disability Statement . Knowledge Management aims to be a supportive workplace in all aspects of diversity, including accommodating those with additional needs. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at marie@knowledgemanagement.com .