Req ID: RQ189470Type of Requisition: RegularClearance Level Must Be Able to Obtain: SecretPublic Trust/Other Required: NoneJob Family: Software DevelopmentSkills:BMC Helix,BMC Remedy,ITSMCertifications:CompTIA - Security+ - CompTIAExperience:7 + years of related experienceUS Citizenship Required:YesJob Description:Join General Dynamics IT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking Advisor level Remedy/Helix Developer to join their team.This is a remote teleworking opportunity!A SECRET CLEARANCE REQUIRED TO START.This position is a Remedy Developer role on the NESD Helix engineering team. Your duties will include:
Coordinate, research, design, develop, test, and maintain BMC Helix/Remedy software and integrated interfaces in a SAAS model.
Multi-task on projects that include customer onboarding, Developer Studio updates, data analysis and report writing/editing, automation and interfaces, and continual service improvement initiatives including building Service Offerings.
Work with our cross-functional onboarding teams to bring on additional customers to our BMC Helix/Remedy software suite.
Gather onboarding or project requirements, write technical documentation, prepare change requests, maintain and update the Production environment, and speak for the Helix team in readiness reviews.
Identify and communicate gaps between out of the box workflow and custom requirements. Work to minimize customization with out of the box recommendations.
Maintain system integrity by utilizing defined configuration control practices and change management processes.
Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, and keep your technical debt to a minimum.
Document requirements, implementation plans, test plans, customizations, JIRA stories, change requests, and incidents.
Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
Participate in on-call rotation, sprint planning meetings, technical implementation reviews, and other requests as applicable.
Basic Qualifications:
BS degree; additional years of experience may be considered in lieu of degree
8+ years of BMC Remedy/Helix developer experience specifically with BMC Accredited Administrator, Remedy/Helix Developer Studio experience and AWS GovCloud
Experience with BMC Remedy version 20.x or higher, ITIL methodologies, and ITSM/CMDB/DWP process flows.
Expert familiarity in one or more 20.x ITSM applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Service Level Management, Service Request Management, Smart Reporing, Smart IT, or Digital WorkPlace Portal
Experience customizing ITSM applications and writing custom ARS workflow.
Specialize in one or more of the following: Incident Management, SmartIT, DWP, Knowledge Management, Service Level Management, Foundation Data structures and Data Import Tool, Atrium Core, and/or Smart Reporting.
Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
Experience working in an Agile project methodology environment.
BMC Accredited Administrator or Remedy/Helix Developer Studio experience and AWS GovCloud a plus.
ITIL Foundation a plus.
JIRA a plus, but not required.
Security+ certification ; must be able to obtain within 3 months of start.
Secret clearance
The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full-time