The Onsite Manager is responsible for meeting customer expectations through customer service, processing orders, and fulfilling customer needs; this person also manages the daily activity of our driver personnel.Essential Duties and Responsibilities, include but are not limited to:Communicates with drivers and the customerUtilize McLeod, which is our operating software, to assign work to drivers all over the countryDirect the daily activities of drivers to designated territories or dedicated operations in accordance with company policies, procedures, and business objectivesProviding drivers with guidance on complying with any applicable local, state and federal statutes regulating the trucking industry.Ensure that drivers are safe, productive, and deliver on-time to our customers.Counseling drivers and assisting them with over the road issuesAssist drivers with keeping important documents up to date such as driver’s license renewal, random drug tests and physicalsDeveloping existing carrier base by building relationshipsHaving thorough understanding of carriers and equipment portfolioDocumenting and retaining relevant carrier informationBooking loads based on commitment and required needsArranging the pick-up and delivery of loads with carriersResolving any issues that arise in the execution of delivering the loadCommunicating with customers, carriers, manager, and team membersAdapting to market sensitivitiesProviding reporting as requested by the customer