Operations Generalists

JOB DESCRIPTION Job Posting Title: Operations Generalists (9 openings) Mode: Long term contract Location: Remote (must be able to work EST business hours) Ideal Profile:New grad or 2-4 year admin candidate with polished communication skills (verbal/written), proactive problem solver, good analytoc skills and basic skills in Word, Excel, Powerpoint. Rate: Targeted pay range for these roles is /hour - we seek relliable, dependable candidates Process: Submission - list LinkedIn profile and notes as to how the candidate fits the needs; 1-step video interview; we are targeting to start as candidates are selected in groups of 3 (at minimum). Team Assessment Delivery Operations About the Team The Operations Division at Client is made up of 122 people and is focused on leading the organizations transformation to support delivery of digital assessments. The division aims to provide a strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of test centers annually. The 55-person Assessment Delivery department is a combination of sub-teams that support Test Administration Management, Supply Chain & Logistics, and Content Management (Publications & Production.) About the Opportunity As an Operations Generalist, you will support end to end projects that ensure positive outcomes and experiences for internal and external Client stakeholders. You will work cross functionally with other Client teams and handle highly confidential information. Our ideal Operations Generalist can quickly adapt to change and provide support in various operational areas that leverage highest impact opportunities. You will act as a liaison to help drive the implementation and adoption of various processes and initiatives while helping to support our team transition as we scale through digital transformation. As a member of the Assessment Delivery Operations team, you will prioritize and support a high volume of scenariossome unexpectedwhich must be carefully managed and within very tight timeframes. In this role, you will: Team Operations (60%) Assist with the documentation and execution of operations processes including support in the follow areas: Test Administration, Content Management, and Supply Chain & Logistics Collaborate across various teams to operationalize best practices Internalize and implement feedback to create optimal processes and outcomes When necessary, provide manual support for data entry and exceptions Outreach & Communications (40%) Support the execution of seamless and inspiring customer relationships Support Ambassador Outreach team to proactively resolve customer concerns Manage assigned cases within service level commitment and perform customer follow up as needed About You You have: The ability to deal with multiple competing demands The ability to identify and resolve issues The ability to manage relationships with peers as well as multiple levels of management Solid organizational, time & task management skills Flexibility and desire to quickly adapt to new methods, situations, and requirements Strong analytical thinking and structured problem-solving ability Excellent communication (writing, speaking) skills Strong interpersonal skills and ability to work collaboratively with a team Basic knowledge of Microsoft Office applications such as Word, PowerPoint, & Excel Ability to work independently and as part of a team Bachelors degree preferred