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About DMI
DMI (Digital Management, LLC.) is a global technology solutions company that specializes in digital strategy, design, transformation and support. Utilizing expertise from six unique DMI Groups, in the areas of AI & Analytics, Commerce, Experience, Managed Services, Transformation, and Government, DMI delivers intelligent digital transformation solutions that meet organizations where they are. Born digital, DMI has been delivering mission-critical, enterprise grade solutions since 2002 for over a hundred Fortune 1000 enterprises and all fifteen U.S. Federal Departments. DMI has grown to 2,500+ employees globally and has been continually recognized by top industry analysts as market leader as well as a Top Place to Work by the Washington Post. DMInc.com | Careers | Twitter | LinkedIn | Facebook About the Opportunity DMI is looking for a Print Smart and Multi-Function Device (MFD) Support Specialist to support a federal customer in the DC Metro area . This candidate will be responsible for the following: Duties and Responsibilities:- Knowledge of MFD's which includes programing and changing customer assign IP address and DNS setup, troubleshooting customer print issues when printing to the MFD's, and knowledge of workflow scanning template setup for MFD's.
- Resolve printer technical issues onsite and/or remote diagnostics, updating printer admin passwords and providing move, add, and delete (MACD) services as requested.
- Develop templates and approval workflows (moves, adds, changes, or deletes) for MFD's. Also develop templates for break-fix, new drivers, and firmware upgrades.
- Escalate MFD's for vendor resolution if onsite break-fix has not resolved the issue. Vendor support, collaboration, and coordination.
- Support ShareScan vs. AutoStore, install and/or decommission network printers, install MFD certificates, and update service catalogs. Includes Print Smart support for AutoStore and configuration of the Remote Deployment Tool (RDT) to include Remote Deployment Editor, OpenAPI Application Manager, and WebDAV implementation.
- MFD maintenance and troubleshooting, documentation development, and certificate renewal.
- Token Vault support (registration and troubleshooting). Remediation of device misconfigurations, authentication failures, and device certificate maintenance.
- Experience with Konica/Minolta MFD's (ex. C300i, C558, C658, C759, AccurioPress C3080 and 6120 ), and also with Hewlett Packard Printers (ex. DesignJet T1700dr, LaserJet M608dn).
- Maintain constant flow of communication to all sites, management, and customers.
- Ability to work in a distributed and cross functional team environment.
- Excellent verbal and written communication skills as well as strong computer literacy in Microsoft Word, Excel, and PowerPoint.
- Bachelor's degree from an accredited college/university in Computer Science or Engineering or a minimum five year's equivalent work experience in a fast-paced Service Desk environment .
- ServiceNow System Administration Certification and ITIL Certification is preferred.
- Experience performing quality assurance responsibilities in support of ServiceNow.
- Understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas.
- Experience initiating continuous process improvement by analyzing performance reports to identify trends and patterns that may interfere with achieving goals.
- Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience
- Development - Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development
- Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee
- Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
- Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options