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Resp & Qualifications
COMPANY SUMMARY:CareFirst, Inc., and its affiliated companies, generally referred to as CareFirst BlueCross BlueShield (CareFirst), is the Mid-Atlantic region’s largest private sector health insurer, serving the healthcare needs of 3.5 million members in Maryland, the District of Columbia, and portions of northern Virginia. The Company offers a comprehensive portfolio of products and services to individuals and groups, as well as state and federal government sponsored plans. With a market share almost three times that of the closest competitor, the company commands 45 percent penetration across the region. In July 2018, Brian D. Pieninck assumed the role of President and CEO after serving as the company’s COO of Strategic Business Units and IT Division. Under his leadership, the organization completed an extensive review of its operations and clinical programs, resulting in an expansive 3-year strategy to grow and diversify the company’s core business. Along with a 5-year vision to drive the transformation of the healthcare experience across the continuum of its members, partners, and communities, the company has placed a renewed and intentional focus on fostering a mission-based culture, which drives every decision the company makes. The organization employs over 5,600 full-time employees in Maryland, Northern Virginia, the District of Columbia, and West Virginia. CareFirst has earned multiple workplace awards recognizing its leadership in diversity and inclusion, wellness engagement, and creation of a supportive and equitable work environment for all employees.At CareFirst, you are part of an inspired, collaborative team that is building the healthcare experience we want for our families and our future. Every day, we make a meaningful difference in the communities where we live and work.We practice empathy, seek to understand, invest in inclusion, demand equity and nurture belonging every day for our employees and the communities we serve. We rely on the rich diversity of our employees’ experiences and backgrounds to achieve our mission. Every year we host a Week of Equity and Action where we deepen our investment and commitment to diversity, equity, and inclusion. During this week thousands of employees engage in workshops and volunteerism with the goal of bettering themselves and our community.- Women make up around 70% of CareFirst’s employee population, and over 50% identify as BIPOC (Black, Indigenous, and people of color).
- We have 9 resource groups that connect employees over shared identities (LGBTQ, veteran status, race, etc.) and passions (climate change, healthy living, leadership development).
- Employees are encouraged to give back and volunteer in their communities with their civic engagement hours.
- Develops and aligns the Product Roadmap to strategic goals by working with customers, both internal and external, as well as Stakeholders to analyze and document both business and technology needs.
- Engages with the Agile development team in defining and maintaining Product Backlog epics and breaking them into features, user stories and acceptance criteria.
- Informs business decisions by drafting key objectives and results, strategies, and ensures appropriate levels of data is optimized by and through the product.
- Partners with product management and senior management to create, implement, and adjust the product to fit the company portfolio; represents the team while managing business with clients, users, and stakeholders.
- Communicates the business' product needs to technologists, internal and external business partners, and is held accountable for the functionality and the adoption of the created product.
- Articulates the value proposition to clients, internal and external business partners, and key stakeholders.
- Researches and analyzes product roadmap, market, and users.
- Helps advocate for and broaden team understanding of Agile methods, knowledge of new technologies and trends.
- 4 years experience business analysis, business development, solutions development, system analysis, technical design/development implementation or equivalent experienceOR 2 years years product owner experience.
- Proficient in Agile methodologies, principles, and procedures.
- Ability to define and build product roadmap.
- Ability to negotiate with all stakeholders
- Ability to manage stakeholders and their expectations.
- Ability to recognize, analyze, and solve a variety of problems.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.