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Position: L2 Production Support Specialist - Mid - SeniorLocation: Reston, VAJob Description:May create and develop software solutions to application errors reported. Escalates unresolved issues to proper personnel. Provides senior-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.• Minimum of an Associates degree in Computer Science, Information Systems, Mathematics, Engineering.• Minimum two years direct experience with application or infrastructure operations and support.• Three years experience in IT support role may be substituted if the degree is not in business, finance, technology or mathematics.• Good organization and communication skills. Strong aptitude for attention to details.• Knowledge of PC usage and related software packages (e.g. outlook, browsers, SharePoint, Office Suite).• Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, and Client standards and processes. Knowledge management system, contract metrics and SLAs, Remedy, Service Now and OPSPortal.• Subject matter expertise in a broader array of specialized areas such as infrastructure systems, enterprise applications such as autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc.• Experience and subject matter expertise in application support and business operations in banking and financial services supporting functions such as trading, payments, prime brokerage, mortgage processing etc.