Program Analyst

29 Jun 2024

Vacancy expired!

Title : Program Analyst

Location : Tysons Corner, VA

Duration : Long term

Job Description:
  • The Program Analyst shall be responsible to interpret call trends, provide reports, and analyze historical data.
  • The Program Analyst shall identify, communicate and resolve risks.
  • The Program Analyst shall identify and resolve issues to eliminate or mitigate the occurrence of consequences that may impact the success of the project.

Required Education Requirements:
  • Bachelor's Degree and specialized experience providing data analysis for a multi-tier/level Call Center required.
  • HDI Certification is preferred but not required.

Experience Requirements:
  • In addition to the education requirement the Program Analyst shall also have a minimum of five (5) years of experience examining and analyzing large quantities of data and providing statistical analysis/forecasting pertaining to data obtained through various platforms

Experience with:
  • Call center metrics including the ability to draw correlations, identify root causes, and summarize results for stakeholders
  • Conducting statistical analysis, identifying trends, and advising of potential changes to improve productivity
  • Preparing, consolidating, and analyzing weekly, monthly, and quarterly reports
  • Developing operational forecasts

Additional Required Knowledge and Skills:
  • Ability to create pivot tables using Microsoft Excel
  • Proficiency with using Tableau to create data visualization tools
  • Ability to adapt to changing environments and to apply creative solutions to various challenges
  • Ability to demonstrate analytical skills
  • Ability to educate and inform senior management and staff on various alternatives
  • Ability to manage multiple deliverables under extreme time constraints
  • Ability to conduct comprehensive research and analysis
  • Ability to consolidate data points from multiple applications into one resource
  • Ability to create statistical modeling of call center data

  • ID: #43680541
  • State: Virginia Tysonscorner 22102 Tysonscorner USA
  • City: Tysonscorner
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-06-29
  • Deadline: 2022-08-26
  • Category: Et cetera