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Five or more years of workflow and prioritization of assignments.• Correspondence management.• Document management including storage, retrieval, and version control.• Mobile access.• Payment engines (collections from customers).• Five or more years of business intelligence.Competencies/BehaviorsDemonstrate these competencies at an advanced level.• Effectively communicate with stakeholders and team members regarding project expectations and progress. Clearing obstacles, closely monitoring tasks and team member accountability, and escalating issues, as required.• Outcome-oriented.• Guiding and motivating others.• Relationship management.• Manage changes in project timeline, scope, and budget.• Responsive to feedback, especially in seeking feedback continually from stakeholders and in refining project scope across project lifecycle to address shortcomings.• Coping with pressure and setback.• Achieving difficult targets, particularly in demanding timelines.• Judgment calls based upon information and analysis; able to make prompt, clear decisions that may involve tough choices or considered risks.• Support for decision-making: gather comprehensive information, catalog, and disseminate knowledge of use to the organization. RequirementsThe candidate should have the following knowledge and skills:• Mastery of project management methodology and experience or familiarity with major, defined program management approaches (PMI, Agile, Six Sigma). Certification preferred.• Significant knowledge of project planning/scheduling tools (for example, Microsoft Project), with a solid track record of practical application.• Exceptional verbal and written communication skills; expertise in setting and managing customer expectations.• Effective influencing and negotiating skills in an environment in which this role may not directly control resources.• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.• Ability to lead project team to match solutions to business requirements, including leadership in research on current and emerging technology options.