Vacancy expired!
- Serve as IT product configuration administrator for Oracle Cloud Fusion platform and for basic functionality in the SAP Customer Activity Repository application
- Assess the existing administration and support activities performed by business, IT and 3rd party vendor resources to identify what should be performed in-house vs. outsourced
- Research and troubleshoot functional and data integration issues and defects and determine whether to escalate to vendor or internal IT support
- Partners with the key stakeholders to evaluate product upgrades and perform an impact assessment on both the existing systems and business processes
- Elicits and writes requirements for all requested enhancements to supported products
- Creates and/or maintains appropriately detailed business and system documentation
- Creates detailed data mappings, as needed, for data integration with legacy systems
- Serves as an escalation point of contact for the IT Production Support Team for supported systems
- Partners with key business and technical stakeholders to maintain and/or establish standards and governance to ensure adherence to standards when it comes to the administration, maintenance and enhancement of the supported applications
- Partners with key business and technical stakeholders to annually review, maintain and/or develop an operational support plan for the products
- Serve as the subject matter expert for both the use of the supported applications and their technical implementation
- Works with other IT functional groups to resolve issues related to connectivity and interfaces with other ABC systems
- Directs stakeholders to submit a project initiation request for enhancements or additions that exceeds the bandwidth, capacity and/or capabilities of day-to-day administration and 3rd party vendor supported enhancements
- Coordinates change management efforts and for ensures that the change management process is followed for each release, including those that contain just product configuration changes
- Mentor(s) and trains a back-up resource if/when available
- ID: #49816877
- State: Virginia Mechanicsville 23111 Mechanicsville USA
- City: Mechanicsville
- Salary: $60 - $70
- Job type: Contract
- Showed: 2023-04-28
- Deadline: 2023-06-25
- Category: Et cetera