Relationship Manager

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.This position is part of a fully remote team, but is required to be in the Hampton Roads, VA market for ad-hoc meetings that will take place on-site.

• Collaborates with other disciplines, the I&T Team, and market business partners to implement and support application and technology solutions that support the total care of the patient and the business functions.
• Assist in the implementation of specific projects, either sponsored by I&T or the market.
• Establishes key relationships with market and business partner executive and front-line leaders, physicians, as well as influential staff members within the market. Maintains high moral and ethical leadership principles.
• Demonstrates conflict management skills by reacting promptly and effectively in accordance with organizational policies.
• Develops relationships with the market front-line and managerial stakeholders to ensure that these key stakeholders are actively engaged in technology planning and implementation.
• Establishes priorities and assists market and I&T staff with problem solving.
• Works with and participates in department committees and other requested meetings. Responsible for meeting with market leaders on a recurring basis to provide project updates and collect market initiatives and priorities. Regularly participates in facility and Market level Business Functional Committee meetings.
• Effectively coordinates and communicates I&T priorities within the market and/or Connect Partner they serve.
• Performs rounds within facilities served to establish end user relationships and identify issues.
• Serves as the Epic CareLink Liaison for Non-Employed Provider Practices to facilitate access creation and collect appropriate security forms and assists with ensuring Partner liaisons understand the LINK process to best support our external sites.

• 4 year/Bachelors Degree (required)
• 5+ years of experience
• Leadership/Management experience preferred.

• Demonstrated competence and comfort in working with all levels of the organization.
• Excellent written and verbal communication skills with ability to communicate with staff, management, end users, and other market personnel.
• Ability to research, organize, analyze, and synthesize data to support effective decision-making.
• Ability to use all necessary office automation (i.e. MS Office, Skype, Cisco Telepresence, etc.) software efficiently and effectively.
• Ability to work effectively as a team player and work with people of all backgrounds and at all levels.
• Ability to take initiative, use sound judgment, make independent decisions, and work with tight deadlines.
• Exhibits a willingness to explore new ideas, identifies changing opportunities, develop ways to meet opportunities, while understanding the financial implications to implement changes.
• Self-motivating.
• Demonstrates the ability to work with interruptions, under stress, and in emergency situations.
• Is a continuous, life-long learner who regularly invests their time and efforts in enhancing their healthcare business and technology knowledge-base.
• Employee is required to follow organizational rules, policies and procedures, as well as applicable laws and standards.