Retail Store General Manager

Fifth Season Gardening Store General Manager (GM) is the team leader in all aspects of daily store operations including cash management, expense control, inventory management, merchandising, labor, regulatory compliance, and special projects. Leads and develops team members. All Fifth Season Gardening jobs prioritize customer, vendor and employee service by providing courteous, friendly, and efficient service to customers, vendors, and team members. All positions must be performed in accordance with the team and store Standard Operating Procedures. Team Members must be prepared and able to perform the duties inherent in other Team Member job accountabilities. All positions must strive to support Fifth Season core values and goals, promote local store initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities:

Models and delivers outstanding customer service.

Sets and achieves the highest standards of retail execution.

Works as Team Leader to achieve cost, margin, expense, and labor targets.

Follows through on all customer questions and requests; resolves concerns as needed.

Effectively implements inventory controls.

Works to resolve team concerns or issues.

Evaluates and documents Team Member work performance.

Consistently communicates and models Fifth Season vision and goals.

Direct liaison with company ownership and store GMs

Sets and achieves the highest standards of retail execution.

Select and procure appropriate store specific items from local vendors.

Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

Maintains awareness of customer flows and needs and directs Team Members as necessary to delight customers; responds promptly to customer needs and questions.

Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.

Provides timely, thorough, and thoughtful performance evaluations.

Job Skills:

High energy, enthusiasm, and displays an affinity for our products, core values, and company philosophy.

Demonstrates advanced product and category knowledge, maintains awareness of new products.

Growth mindset towards improved performance and customer satisfaction.

Desire to coach and mentor others for growth.

Excellent interpersonal, motivational, team building, and customer relationship skills.

Capable of teaching others in a positive and constructive manner.

Product and category knowledge.

Proficient knowledge of regulatory and safety policies and procedures

Advanced knowledge of opening and closing procedures as well as POS retail systems.

Advanced skills for assessing financial performance, monitoring profitability, and managing inventory.

Demonstrated decision-making ability, leadership skills, and ability to delegate and prioritize.

High proficiency with Google Workspace, Microsoft Office, and operations-related applications.

Experience:

7+ years retail Team Member experience and 3+ years of supervisory/managerial experience.

Physical Requirements / Working Conditions:

Must be able to lift 50 pounds.

In an 8-hour workday: standing/walking 6-8 hours.

Work requires the following motions: bending, twisting, squatting, and reaching.

Ability to work in a wet and cold environment.

Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.