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Salesforce Administrator
Job Description Salesforce Administrator: CoStar Group is the world's leading provider of information and marketing solutions for the Commercial Real Estate industry. We are a NASDAQ listed company with a market cap of over US$30B and sit alongside other notable names such as Amazon, Facebook, Google and Apple.As a technology company, we are the trusted partner for all commercial real estate professionals empowering many of the most well-respected landlords, development companies, brokerage firms, banks, lenders, investors and government agencies.We do this by actively researching the commercial real estate markets and providing data, analytics, innovative tools and powerful marketing platforms in the U.S. and Internationally to help our clients transact with one another. CoStar continues to win multiple awards including one of Forbes most innovative companies (2017) and Fortune's fastest growing companies (2018).The Salesforce Administrator is responsible for the overall maintenance and configuration of the Costar Marketing Ecosystem. This individual will be working closely with business users addressing day to day requests for user management, reporting, and troubleshooting of issues. We are searching for an experienced Salesforce Administrator to join our Richmond team and support the software development lifecycle. Responsibilities:- Manage day to day support requests related to Salesforce and Pardot.
- Define application data model and automate business processes through use of customized solutions in the form of custom apps, 3rd party apps, workflow, etc.
- Ownership of all technical aspects of Salesforce.com, including data migrations, data quality, accessibility management, AppExchange products, and custom configuration.
- Responsible for creating fields, workflows, process builders, and flows.
- Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
- Define, communicate, and manage a change management (release) process to develop and implement new applications.
- Work closely with internal teams, external implementation partners and vendors to create unique business solutions leveraging the full power of Force.com platform
- Increase efficiencies through effective management of Salesforce capabilities, capacity and storage
- Maintain and support custom code and code coverage, custom settings, and custom metadata.
- 4+ years of experience as a Salesforce.com Administrator.
- Familiarity with standard and custom objects, process builders, flows, custom metadata, and custom settings.
- Solid understanding of and detailed experience with Salesforce.com architecture and data model.
- Experience integrating Salesforce.com with other applications via real-time, batch, sync/async, etc.
- Ability to coordinate with implementation partners, other IT managers and Administrators in providing solution suggestions and constructive feedback
- Keen attention to detail and complex problem-solving abilities from operational and technical perspective
- Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques
- Ability to interact with technical and functional staff at all levels
- Experience with third-party tools and managed packages (e.g. Data Loader, Pardot, Heap, etc.)
- Salesforce Platform Administrator I Certification
- Experience in end-to-end implementation cycle of Salesforce across all phases, preferably in a complex, dynamic environment
- Bachelor's Degree
- Experience with marketing automation tools such as Pardot a strong plus
- Salesforce Platform Administrator II Certification
- Experience with Einstein Analytics and AI desired
- Expertise with complex external integrations
- Ability to work independently and engage supervisor as needed
- Strong oral and written communication skills.
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes, as well as Segways and bikes available for use during the day
- Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks