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Position is with the McLean customer in Virginia and requires an active Secret clearance.As a Customer Services and Information Technology Officer (CSITO) directly supporting the customer, you will be trusted to provide both critical technical support in addressing complicated IT-related issues and delivering exceptional customer service. In this role a typical day will include:• Working as part of a motivated, high-performing and collaborative team• Resolving critical IT-related issues that negatively impact the customer’s mission• Collaborating with teammates and government customers to identify process improvements• Lending expertise and institutional knowledge to less experienced CSITO’s to improve the overall technical excellence of the team• Manage personal metrics, alignment to KPI’s, and the office’s ticket queueEnvironment:• Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.• Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.• Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.RequirementsREQUIRED QUALIFICATIONS:• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.• Minimum of 6 years related experience.• Technical Skills: Experience with Active Directory, Windows 7, Microsoft Outlook, Microsoft Office, and demonstrate hardware/application troubleshooting skills.• Security Clearance Level: Secret• Preferred Qualifications: Knowledge of customer product base (software/hardware).BenefitsLeading Path is an award winning Information Technology and Management Consulting firm focused on providing solutions in process, technology, and operations to our government and Fortune 500 clients. We offer a professional and supportive family-friendly work environment with a strong work-life balance. Leading Path provides a comprehensive and competitive benefits package, 401K, tuition reimbursement and opportunities for professional growth and advancement.
- ID: #22111069
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State: Virginia
Mclean
20598
Mclean
USA
- City: Mclean
- Salary:
USD
TBD
TBD
- Job type: Permanent
- Showed: 2021-11-03
- Deadline: 2021-12-29
- Category: Et cetera