Senior AV/Desktop Tech Support Analyst

We are looking for

• The client IT AV/Desktop Support Technician position entails:
• Provides on-site and virtual technical support for VTC conferences and other web conferencing platforms, troubleshooting AV/VTC issues and audio/video conferencing-related issues working directly with customers as well as other internal technical resources.
• Schedules set up and monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conferences.
• Performs video camera, live stream, and audio recordings.
• Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.
• Sets up and operates audio systems for live events and ceremonies, and assists in video production.
• Conducts site surveys to establish AV/VTC equipment customer requirements.
• Sets up and installs permanently installed conference room displays and video conferencing equipment.
• Perform administrative tasks such as inventory tracking, checklists, forms, etc.
• Provides on-site and virtual desktop support for in-house Electronic Bulletin Board computers.
• Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.
• The job requires some travel and overnight stays.

• Ability to utilize troubleshooting tools and skills in managing and administering audio-visual hardware and software, laptops, and wireless devices.
• Windows 10/11, Microsoft Office, Project, Visio, SharePoint, Gmail, Mac & PC Audio/video editing software High Level of Customer Service.
• Provide on-site and virtual technical support for VTC conferences and other web conferencing platforms, troubleshooting AV/VTC issues.