As a Senior Internal Support Analyst, you will require dedication, persistence, effective utilization of provided resources, and the ability to deliver superior customer service. You will be responsible for maintaining user uptime and improving computing experiences through effective maintenance, problem identification, and resolution activities. You also should have a strong motivation to learn new technologies, create, and follow processes. This position will report to the Manager, Desktop & A/V Support.You Will:Support desktop operating systems Windows 11 and Linux (Ubuntu)Support standard applications such as Microsoft Office, Exchange, and Distro groupsManage, troubleshoot, and enhance policies via Microsoft Intune, Azure AD, and AADPackage and deploy Windows and macOS applications via IntuneExperience deploying Windows devices with Intune AutopilotTeams Administrator setting up call routing for Teams phones. Investigate and coordinate security incident responses in ServiceNowProvide vulnerability management for third-party applicationsTake ownership of inbound support requests, escalating when necessaryTroubleshoot remote access methods such as RDP and VPNOffice 365 administration and support, including OneDrive, SharePoint, and TeamsSupport and troubleshoot audio/video functions with Teams Conference Rooms and Logitech systemsMaintain standards and documentation on an ongoing basis as products and technologies evolveAfter-hours and weekend support may be required occasionallyThe Ideal CandidateIntellectual curiosity and desire to tackle the root of issues that impact customers and the teamsStrong Windows 11 and macOS configuration and troubleshooting experienceAbility to quickly learn new software and IT conceptsStrong problem-solving and decision-making skillsAbility to work autonomously as well as an integral member of a teamExperience working with a scripting language such as PowerShell and Linux ShellAbility to communicate well with customers with a proactive approach Salary Range: $87,450 - $98,727The disclosed range estimate has not been adjusted for applicable geographic differential associated with the location