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May 26, 2022 Senior Manager, Client Insights
Per Executive Order 14042, new or prospective Comscore, Inc. employees in the United States, must provide proof of complete vaccination, or approved exemption on the first day of their employment. The Client Insights Manager will help manage Comscore's client relationships with leading clients across emerging areas and the Fortune 500 in custom research on digital behavior and strategy. You will partner with our clients to consult and provide insights around improving clients understanding of consumer behavior within the digital ecosystem, improving digital sales, and honing online marketing strategy aligned to the consumer path to purchase. The ideal candidate will use their analytical background to coordinate and deliver superior client service to their clients directly, as well as manage and mentor the team of analysts assigned to specific accounts. The Client Insights Senior Manager will transform and analyze data in order to deliver strategic consulting services with an eye toward assisting the client with their business objectives and expanding our relationships. What You'll Do:- Manage a team of direct reports, mentor and coach for top performance and appropriate career path, and grow technical capability in others.
- Perform end-to-end client project management including: facilitating client meetings, leading conversations and ensuring that action items are performed, presenting and discussing findings, building presentations from big data and deriving insights and recommendations constructed around storylines. This role requires presenting.
- Work with Comscore's digital behavioral clickstream data to answer client business questions and execute competitive benchmarking. Build presentations using PowerPoint and Comscore's big data from Excel. This role requires working with raw data in Excel (pivot tables) and building story driven decks.
- Answer client questions about Comscore's products, solutions and methodology throughout the client relationship process (partnering with sales).
- Handle difficult client situations ultimately moving to resolution. Answer client questions on Comscore data and offerings.
- Assist in identifying process efficiencies and automation opportunities and in implementation of new processes with internal teams.
- Attract, engage, grow and retains key talent by advocating for career development.
- Build enthusiasm amongst team members and gives team a sense of purpose in their roles.
- Manage resources; control costs; understand and is mindful of revenue recognition.
- Serve as key go-to person for direct reports for clients projects for the team.
- Bachelors Degree and 5-7 years of work experience required.
- Experience in the digital ecosystem and/or digital media (publishers, agencies, marketers/advertisers) preferred
- 2-4 years of managing required Work experience that is analytical in nature, such as experience with custom research or syndicated data is important
- Client management experience preferred
- Excellent project management skills and the proven ability to independently manage and develop ongoing client relationships
- Proven track record of driving cross functional projects and ability to prioritize multiple demands Demonstrated experience managing and mentoring a small team and ability to interact effectively with peers in a team-oriented operating structure
- Experience in data analysis and problem solving with large amounts of data
- Experience determining customer requirements and coordinating with product development is a plus Pro-active, independent thinker with high energy/positive attitude
- Adaptable person who can deal with rapidly changing requirements of a fast-paced tech company environment
- Ability to manage multiple large projects; set priorities and timelines; develop contingency plans Excellent communication skills, both written and verbal Excellent organizational skills