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- Manage customer service modernization program that is comprised of two projects with schedules that will overlap to enable testing, training, and deployment to occur concurrently.
- Manage all aspects of projects throughout the project lifecycle, ensuring projects complete on schedule, with expected scope, and within budget
- Advise during vendor contract negotiations
- Define, document, and manage project scope, schedule, and budget
- Develop, maintain, and distribute standard project management artifacts (e.g. WBS, risk assessments, project charter, RACIs, communication plan, MS schedule, status reports, etc.)
- Ensure applicable project documentation is complete, current, and stored appropriately
- Develop and maintain a detailed project schedule throughout the project lifecycle
- Assist in the development and management of a change management plan
- Align project deliverables and milestones with projects strategy and objectives
- Advise leadership and the Technology managers of status key issues that may impact project completion, budget, or other results, and deliver presentations
- Facilitate project conference calls, status meetings, planning sessions, and provide for meeting notes
- Consult project stakeholders and communicate project status throughout the project lifecycle
- Provide weekly status reports to key project stakeholders
- Identify and mitigate project risks and resolve issues
- Manage project resources, overseeing day-to-day project activities
- Utilize project management applications as appropriate
- Current Project Management Professional (PMP) from the Project Management Institute (PMI)
- 10 Years - direct hands-on technical project management experience
- Undergraduate degree
- Experience developing and documenting both technical and business requirements
- Budget, scope, and risk/issue management experience
- Project management leadership experience of cross functional matrixed teams
- Project schedule development experience along with 3rd party vendor schedule integration
- Knowledge of quality assurance (e.g. test plans, test scripts, requirements traceability matrix) and best practices
- 3rd party vendor management experience
- Strong business, technical and analytical skills
- Attention to detail and logical thinking
- Ability to facilitate technical project meetings and translate outcome into project schedules
- Ability to oversee and track progress, translating outcomes into management briefings and weekly status reports
- Solid organizational skills including attention to detail and multi-tasking skills
- Excellent communication (verbal and written), presentation, and customer service skills
- Clear, concise, and diplomatic written/verbal communication skills across all levels
- Self-motivated team player, able to work cooperatively in a team environment
- Ability to work under pressure, prioritize and meet deadlines when required
- Effectively manage and solve complex business and technical problems
- Aptitude for learning new technologies, applications, and business processes
- Experience using system-based project management applications
- 3 Years - Project management experience working on a customer service technology project
- 3 Years - Project management experience working with SAP applications
- Knowledge of varied technologies: COTS solutions, OData Services, Web APIs, SAP, and Security best practices cloud-computing and system integration
- Scrum Master Certification
- Master’s Degree