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- Analyze day-to-day functions and processes of servers and operating systems - including interaction with application software and database resources to ensure the servers are performing within predetermined guidelines, limits, and specifications. Experience with SolarWinds SNMP monitoring is a plus.
- Identify and resolve operating system issues in order to maintain services, enhance capabilities, and prevent system outages. Experience with RDP, iLO, and VCenter is a plus.
- Work within an organized change control system and ticketing request system.
- Plan, implement and maintain Business Continuity and Disaster Recovery solutions including standard backups and site recovery.
- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
- Assist in the planning, design, development, of new solutions and enhancements to existing server implementations.
- Meet with decision makers, systems owners, and end users to define business requirements and server goals, and identify and resolve server issues.
- Ensure compatibility and interoperability of in-house computing systems.
- Review and analyze the effectiveness and efficiency of existing servers and develop strategies for improving or further leveraging existing servers.
- Assist in the deployment of new servers and enhancements to existing servers.
- Conduct research on hardware and OS enhancements to justify recommendations and to support purchasing efforts.
- Assist with the development and implementation of an Emergency Action Plan for Server recovery.
- Create server installation and upgrade proposals.
- Perform cost-benefit and return on investment analyses for proposed servers to aid management in making implementation decisions.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new servers.
- 2-4 years experience supporting an enterprise network, or equivalent experience preferred
- Server and storage management, support and troubleshooting in an Enterprise environment
- Experience implementing and maintaining NetApp storage, VMware, ESXI, and VEEAM solutions.
- Data Center Facilities Management skills, including UPS, power distribution, fire suppression, HVAC, structured cabling and related technologies.
- Storage management, support and troubleshooting
- 24/7 off-hours support including weekends and evenings as required
- Bachelors Degree required or university degree in the field of computer science and/or 4 years equivalent work experience.
- Ability to work Safely and independently in a plant environment
- Possesses strong oral and written communications skills; able to articulate ideas and listen effectively
- Candidate must be a self-starter demonstrating time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities
- Excellent interpersonal skills including the ability to work well with customers, peers, and vendors at all organizational levels
- Commitment to customer service
- Excellent work ethic and willingness to extend the extra effort required to meet critical completion time lines in support of plant needs
- Project management experience is a plus