Vacancy expired!
This position is to support Microsoft- Location:Reston,VAHiring for both shifts:- Service Desk will operate M-F 8am to 8pm (day)
- Swing shift hours are approximately 11:30am - 8pm
Job Duties & Responsibilities Provides Tier 1-2 end user support assistance for Microsoft 365 productivity tenant users, to include support for Microsoft Office 365 applications (Word, Excel, Outlook, etc.) and SharePoint/OneDrive file storage. Administers and troubleshoots M365 tenant services (e.g., SharePoint Online, Exchange Online, Teams, etc.) via documented procedures and/or guidance. Interprets and implements configuration settings based on established Microsoft policies, audit requirements, networking and identity to meet Airgap standards. Receives and logs customer problem/request/issues by documenting the problem and updating the customers contact information. Performs initial level of problem identification and attempts to resolve routine or basic issues using provided knowledge articles when appropriate. Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues. Performs incident notification and escalation of problems/request/issues to responsible party. Performs follow up on all incidents with customer to provide exceptional customer satisfaction. Follows defined process to document problems within tracking software and database. Minimum Qualifications Bachelor's/Associate's Degree or 2+ years of equivalent relevant work experienceClearance Requirements TS/SCI with FSP Certifications/Licensures: Professional level certification a plus Job Specific Skills Technical skills require problem solving, troubleshooting, and debugging experience. Understanding of Identity Management with Active Directory Domain Services and Azure AD a plus. Understanding of multi-user computing environments using Virtual Desktop Infrastructure (Remote Desktop Services / Azure Virtual Desktop) a plus. Analytical and problem-solving skills. Excellent customer service skills Documentation skills to include creating and updating knowledge and support documentation. Outstanding communication, project & priority management, and collaboration skills. Knowledge of information life-cycle management concepts and best practices. Other Desired Job Skills Experience with system administration support tools such as Windows/Linux Experience supporting a cloud based environment Excellent interpersonal skills Experience in supporting Cloud based environment and tools such as Azure/AWS Experience analyzing, troubleshooting, and providing solutions for technical issues#CJpost
- ID: #49362062
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State: Virginia
Reston
20190
Reston
USA
- City: Reston
- Salary:
USD
TBD
TBD
- Job type: Permanent
- Showed: 2023-02-26
- Deadline: 2023-04-27
- Category: Et cetera