Service Desk Technician

Req ID: RQ165993Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret/SCIJob Family: Systems AdministrationSkills:Computer Systems,Service Desk,Technical Support,TroubleshootingExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:Help Desk TechnicianTransform technology into opportunity as a Service Desk Technician with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to support USSOCOM.HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

monitors vital servers for possible outages.

creates user accounts on various networks.

assists in resolving client related issues, coordinating with both Help Desk, Networking, and Tier III personnel.

Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues.

Performs the administrative operation and maintenance of printer server hardware and software.

Manages and images client computers.

Maintains baseline configurations and performs modification of configuration settings.

Institutes troubleshooting and incident response procedures

WHAT YOU’LL NEED TO SUCCEED:

Education: High School Diploma/GED with 6 years of related experience, or associate degree with 4 years of experience, or bachelor's degree with 2 years of experience

Preferred Skills/Experience:

2-5 years of directly related experience in Service Desk administration and analysis.

Security+ CE Certification required; DoD compliance 8570.01M applies

Windows 10 Operating System experience

Requires a strong working knowledge of information systems and application fundamentals

Excellent troubleshooting and problem solving skills

1 Year DoD experience

Clearance Level: Secret Clearance to start and must be able to obtain TS/SCI

Required Certification(s):

Security+ CE Certification required; DoD compliance 8570.01M applies.

Location : On Customer Site

US Citizenship: Required

Additional :

Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity

ITIL Foundations Certification desired

Pursues ongoing education in technical topics

Microsoft Active Directory / Exchange experience

Microsoft Office / Outlook experience

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career.

Professional growth opportunities including paid education and certifications.

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays!

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.