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Client Services works with issuers, acquirers, processors, and merchants worldwide to develop and deliver on our commitment to uplift everyone, everywhere by being the best way to pay and be paid. To deliver on this critical mission, we must continually assess and improve our performance both internally and how we support our clients.One of our top priorities is to transform our client services organization with a clear strategy to deliver simple, fast and always available world class service experiences to our clients. Our transformation team are the creators, innovators, and implementers of this effort.This role will support the client services leadership team in all change management efforts for the strategic priority initiatives. As a key member of the client services transformation team, this individual will be responsible for supporting the execution of high priority workstreams by developing, managing, and owning change management plans and providing updates within client services and the broader Visa teams.This role reports to the Senior Director, Client Services Transformation. This person ensures change management activities are integrated into project plans, while applying a structured methodology and leading change management activities. This individual will partner closely with key stakeholders across client services to achieve workstream objectives in alignment with the overall transformation strategy.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.