Position summaryThe Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.Job dutiesPerform document production work according to established policies and proceduresThoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycleExercise independent judgment & use established procedures, standards and formats to edit, proo, convert, create, transcribe or otherwise complete document production requests to client satisfactionDemonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions Assist with coordination of document production services, preparation, intake, and workflow within teamTroubleshoot more complex software or hardware problemsUtilize appropriate logs and/or tracking software for all assigned workMeet contracted deadlines for accepting, completing, and delivering all workCommunicate with peers, supervisor or client on job or deadline issuesHelp foster a proactive environment of continuous service enhancement and relationship building with the client Handle sensitive and/or confidential documents and informationPerform Quality Assurance on work of othersTrain more junior staff membersAssist peer teams with prooing, design or other document production and preparation, as neededComplete other tasks and assignments as assigned by managementInteract with clients in person, over the phone or electronicallyAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient mannerStatement of other dutiesThis document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Working conditionsPosition operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by siteAbility to work overtime as neededWork is performed in a professional work environmentProfessional attire requiredHazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning suppliesMust be able to work sitting down all or most of the time