CyberSource is looking for a bright, passionate and dedicated employee to join our Site Reliability Engineering team. In this role you will be responsible for supporting the Value Added Services (VAS) products with Visa for our merchants, solving complex problems, and being involved with continuous application improvements and application deployment initiatives. You will also be an escalation point for our 1st level support team. Candidate must have 5+ years of experience of application support experience with troubleshooting, and configuration. Must have a strong commitment to execution, follow through and timely communication. Essential Functions: 
· Provide application second level support, in collaboration with Operations and Development teams.· Serve as technical lead for new initiatives, actively participate and drive projects, support business enablement and product deployment for new and existing services.· Working knowledge of production support processes such as incident change problem management, call triaging, and escalation procedures.· Ability to write and maintain code and scripting for automation and monitoring initiatives.· Work with product development to perform code deployment with industry standard tooling.· Perform routine application maintenance including connectivity setup, key setup, scheduling tasks, log rotation, job scheduling, shell scripting for common tasks.· Preparation and maintenance of internal documentation.· Manage and work with 3rd party applications (Docker, Kubernetes, Hadoop).· Work cross organizationally to resolve complex issues.· Support a 24x7 environment, with international co-workers.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.