Supervisor, Fraud Analytics & Countermeasure

Overview To assist with planning, managing and directing the functions of the Fraud Analytics and Countermeasures team. Oversee the identification, analysis and development of predictive modeling/rules and metrics to prevent/reduce fraud risk. Serve as subject matter expert regarding team functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support senior management in developing and executing strategic plans.This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.Responsibilities

Analyze effectiveness of fraud metrics and modeling against financial summaries to determine if change in data aggregation/mitigation systems is warranted

Facilitate review of portfolio losses and lead analysis efforts to identify opportunities and create effective countermeasures

Stay abreast of current industry best practices and trends related to fraud prevention processes and leverage to improve current countermeasures

Collaborate with ISD to integrate, develop and maintain department automated systems to ensure systems run smoothly and avoid conflicts/errors

Collaborate with other business units to analyze and enhance processing procedures and resolve problems

Create projects and assign responsibilities/tasks based on priority, staff availability, and resources

Assist with development of tactical plans, metrics and key performance indicators from analytical results to identify risk and mitigate financial loss from fraud activities

Assist with facilitating and supporting the development of fraud prevention processes across the organization (e.g., changes to risk criteria, executive briefings, and remedial actions

Manage and direct operations to ensure targets, service level agreements and corporate objectives are met

Oversee benchmarking and trend analysis to increase member service quality, reduce fraud losses, minimize fraud risk and maintain high operational efficiency

Develop, recommend, and implement new/updated policies, procedures, goals and priorities as necessitated by demands, changing conditions, or management request

Oversee testing and implementation of fraud monitoring tools, models and rules to filter targeted financial information for fraudulent transactions and trends

Oversee monitoring of real-time fraud warning queues, authorization systems, and applications to control, detect, and monitor current and/or potential fraud threats

Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.

Research, gather and synthesize data; present conclusions and recommendations to management

Manage the collection, correlation, analysis, and reporting of data and studies of organizational information to drive operations, business decisions, and mitigate risk/loss

Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules and regulations, and NFCU policies and procedures

Analyze fraud intelligence, data resources, work quality, user interfaces, and code/rules to identify predictive and/or active fraud risk impacts

Perform other duties as assigned

Qualifications

Advanced knowledge of applicable federal and state laws, rules and regulations

Advanced knowledge of regulatory and industry standards impacting financial products including fraud detection, analytics, trends, and programs

Advanced knowledge of banking/financial industry trends, products and services

Advanced knowledge of fraud issues, patterns and processes

Significant progressively responsible experience leading and managing a fraud analytics operation, preferably in a large financial institution

Significant experience demonstrating thought-leadership, initiative-taking, decision making and creativity solving business problems

Significant experience managing multiple priorities independently and/or in a team environment to achieve goals

Significant experience in the use of statistical modeling software (e.g., SAS or SPSS)

Significant experience supervising and leading employees

Significant experience working with all levels of staff, management, stakeholders, vendors

Advanced research, data mining/querying, analysis, and reporting skills, including proficiency in sophisticated statistical methods and modeling, forecasting, and risk analysis

Advanced skill in results-oriented leadership in a challenging environment

Advanced organizational, planning and time management skills

Advanced skill interpreting and applying oral and written instructions

Advanced analytical/quantitative, reconciliation and deductive reasoning skills

Advanced skill communicating complex technical concepts to non-technical audiences

Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

Expert verbal and written communication skills

Expert database, word processing, spreadsheet, and presentation software skills

Bachelor's degree in Business Administration, Finance, or related field, or the equivalent combination of education, training and experience

Desired Qualification(s)

Working knowledge of NFCU policies, procedures, products, services, and organization

Master's degree in Business Administration, Finance, or related field

Hours: Monday - Friday, 8:00AM - 4:30PMLocations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 16031-OTHLOC-300000025800044