Overview To lead, develop and supervise the performance of team members within Mortgage Records. To plan, control and monitor daily operations of section. To ensure the quality, accuracy and speed of documents processed as well as compliance with applicable investor, state and federal guidelines. Ensure the quality, accuracy and speed of processing members' and internal partners request for documentation, Paid In full mortgage loans and Release of Satisfactions/documents processed as well as compliance with applicable investor, state and federal, regulatory guidelines (i.e. CFPB). To support Mortgage and Equity Servicing management to ensure processes and procedures are consistent and in alignment with department/organizational objectives. Ensure regulatory deadlines are met to avoid incurring heavy fines/penalties. Establishing and monitoring vendor's performance. Oversee third party vendors for accuracy and timely, accurate processing.Responsibilities
Supervise Mortgage Records output and trends to ensure completeness, accuracy and compliance with applicable rules and regulations (FNMA, FHLMC, GNMA, federal, state, Investor and Navy Federal Credit Union regulations and guidelines)
Supervise and ensure, National Credit Union Association (NCUA) Consumer Financial Bureau (CFPB),FNMA, GNMA, FHLMC and MERS regulations are followed for the maintenance, recording and retention of mortgage/equity documents
Develop safeguards to ensure the safety of original critical documents to mitigate the risk of loss with potential of critical financial losses.
Oversee completion of the Daily/Monthly Reconciliation of Mortgage Notes according to the investor's guidelines. (FNMA, GNMA FHLMC, MERS)
Monitor and keep current on changes within the Real Estate Procedures Act (RESPA), Consumer Financial Protection Bureau (CFPB) and Secondary Marketing Investor guidelines.
Review production and exception reports; identify issues affecting turnaround times and productivity
Ensure accuracy of reports that are presented to all levels of management and various business units
Monitor work volume and multiple compliance work queues; adjust work assignments to meet work volume fluctuations and regulatory deadlines
Provide clear direction to ensure business unit goals & objectives align with section and department priorities
Analyze workflow, procedures, and practices, and make recommendations/implement corrective action to improve quality and/or efficiency
Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
Monitor and responds to the most complex member and employee inquiries regarding records/files
Monitor and validate the Paid in Full Notes and Lien Releases are provided to members within the regulatory guidelines
Develop safeguards to ensure the integrity of financial data transferred between systems and provided to members.
Confirm all parties involved in the lien release process are kept informed of the vendor's status and performance.
Collaborate with Compliance, vendors and other business units within and outside of Mortgage Servicing to ensure functions performed are in compliance with applicable federal, state and industry laws, regulations, guidelines and service level agreements.
Collaborate with business units, Information Service Department (ISD) and all levels of NFCU staff to explore expanded utilization of imaging technology and address imaging issues/services
Ensure optimum performance of imaging equipment through preventative maintenance and collaboration with vendors and field engineers
Maintain a current and thorough knowledge of image processing rules and regulations, equipment specifications, and operating procedures
Act as Assistant Manager in the incumbent's absence
Prepare, conduct and review performance appraisals
Monitor and communicate changes to Post Settlement Operations/Account Servicing/Escrow Servicing Management (mortgage loans/discrepancies) rules and regulations affecting policies and procedures
Perform supervisory duties
Set performance standards and expectations
Select, measure, reward, counsel and develop team members
Prepare management and financial reports
Provide input to Annual Financial Plan (AFP)
Perform other duties as assigned
Qualifications
Advanced knowledge of federal guidelines/laws pertaining to state and federal laws related to mortgage loans and servicing (e.g., HUD, the Real Estate Settlement Procedures Act, etc.) and insurance regulations that affect the establishment/administration of state escrow requirements
Advanced knowledge of accounting, credit, and/or lending principles and techniques
Working knowledge of applicable NCUA and federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
Working knowledge of multiple financial products such as consumer or mortgage loans, credit cards, savings/checking accounts, etc.
Ability to work effectively and efficiently with automated systems
Experience in supervising and leading employees
Experience in applications/systems analysis, workflow or procedural analysis
Experience in researching, compiling, and documenting data, business processes, and workflow
Working knowledge of Mortgage Production and or Mortgage Servicing Systems
Effective word processing and spreadsheet software skills
Advanced research, analytical, and problem solving skills
Effective database and presentation software skills
Advanced skill exercising initiative and using good judgment to make sound decisions
Advanced organizational, planning and time management skills
Advanced verbal and written communication skills
Advanced skill interacting tactfully and effectively in difficult situations
Effective skill analyzing and organizing problems or work processes for technical solutions
Advanced skill resolving conflicting requests and meeting changing requirements
Desired Qualification(s)
Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
Familiarity with Navy Federal products, services, programs, policies and procedures
Working knowledge Real Estate Lending systems, policies, procedures, practices and/or actions
Mortgage Serving System (i.e. BKFS) experience
Bachelor's Degree in Business, Finance or related field or equivalent education/experience
Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 16578
Full-time