Req ID: RQ171055Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: NoneJob Family: Systems AdministrationSkills:Communication,Customer Service Communication,TeamworkExperience:0 + years of related experienceJob Description:Do you have an interest in Information Technology, supporting IT daily operations and/or application support? This is an entry-level position, willing to train the right candidate on the applications we support. Due to the GCC-High environment that our applications are hosted in, there will be a learning curve for anyone not familiar with the set up of our environment
Maintain all SharePoint, OneDrive and other Collaboration Services informational pages.
Provide technical and training support for SharePoint, OneDrive, M365 Apps, and any other tools assigned to the Collaboration Services team.
Present demos and provide updates during Lunch & Learns.
Troubleshoot SharePoint, OneDrive and M365 Apps, issues during weekly Open Help sessions and provide 1:1 support with end users.
Daily support for OneGDIT request and incident tickets assigned to the Collaboration Services team.
Test SharePoint during monthly OS patching, and test during ad-hoc security and network patches.
Create and update training and process documents as needed (knowledge articles and quarterly newsletter).
Create SharePoint sites per BPM Collaboration Site requests, and check completion of required training.
Promote SharePoint and OneDrive best practices and governance.
Provide support to other team members and assist with special projects as needed.
Available for on-call, escalated tickets after hours and weekends for priority 1 issues or Proposal work stoppage, based on team rotation.
Create workflows and custom solutions using Power Automate and Power Apps
Partner with other GDIT Information Technology teams to manage enterprise applications.
Join weekly team meetings and 1:1s with Manager.
Provide weekly status reports.
Qualifications:
EDUCATION: A completed Bachelors Degree in a STEM field, or equivalent combination of expeirence and certifications.
Knowledge and/or experience with SharePoint, OneDrive, O365 apps, Nintex, and Power Automate/Power Apps.
Experience with communicating with team members, customers, and management, in a professional manner.
Trouble shooting issues over the phone, share screen and email.
Managing tasks and projects and completing them within a specific timeline.
Remote candidates consider, however the selected candidate would be working with client groups on an East Coast work schedule.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full-time