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Title: System Support Analyst Location: Richmond, VA (Hybrid) Duration: Long-term Note: Candidate must be onsite- Tuesday, Wednesday, Thursday each week (NO EXCEPTIONS). Overview: Under guidance of the Lead become the learning management system subject matter expert for the Cardinal program.Analyze and qualify training requests for instructor-led training (ILT) ensuring that training needs are met and that seats are properly utilized. Provide technical support to learners and other system administrators, troubleshooting while providing excellent customer service via email and/or phone. Support learner accessibility in the LMS and promote efforts to improve user experience. Maintain catalog accuracy related to course descriptions and course/class changes.Collaborate with the LMS Administrator to continuously improve the functionality and usability of the LMS for learners and internal personnel.Provide ad-hoc administrative support to the change/communications team including hosting large virtual webinars using Webex, data analysis using Excel, and proofing documents as needed. Skills: Excellent verbal and written communication skills.Intermediate Microsoft Excel and Word Skills.Experience with Office 365 tools.Experience working with a Learning Management System (LMS) or Customer Relationship Management (CRM) System. Nice to have: Proficient with Webex, Teams, or other virtual meeting platform.
- ID: #49569979
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State: Virginia
Richmond
23219
Richmond
USA
- City: Richmond
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-03-28
- Deadline: 2023-05-27
- Category: Customer service