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Title: Systems EngineerLocation: Manassas, VAWork Requirements: , Holders or Authorized to Work in the USJob Description: As the Systems Engineer (Operations and Maintenance), you will have the opportunity and responsibility for assessing back-office system operations, determining problems, providing solutions to issues that arise, operating and maintaining the system, and brainstorming possible improvements that can be made to the system in the future.Functions key to success:
- Incident initial debugging, root cause identification and workaround/fix proposal.
- Incident prioritization triaging and prioritization.
- Responsible for end-to-end incident internal ownership and follow up.
- Act as technical first Point-of-contact and analyst.
- Assessment of incidents/problems and coordination with Level-2 and Operation teams based in Spain and other locations in USA.
- Requirement's intake and Enhancement's assessment.
- User acceptance test and support.
- Commitment to SLA targets, proactive detection of solutions to improve service.
- Attend daily scheduled and ad hoc meetings with client concerning normal system operation and provide updates concerning open tasks.
- Collaborate with client to better understand business needs, institute standard processes, and promote continuous improvement
- Utilize JIRA to log system maintenance and track system issues
- Monitor system performance using Microsoft Power BI
- Collecting progress made during by the team in Spain before the start of the business activities in the USA.
- Leading daily meetings with concession.
- Working on concession's request such as:
- Configuration change validations and executions.
- Manual Start and stop of processes.
- Collecting information from System's Databases.
- Analyze systems' performance data. Identify patterns and actions required.
- Report on alarms occurrence, frequency and meaning.
- Propose, test and implement critical fixes.
- Present evidence to the concession on fixes or changes requests.
- Generate requirements together with the concession and work on the design of coda changes required.
- Evaluate revenue impacts of actions requested by the concession or originated in incidents.
- Evaluate traffic patterns in the context of systems KPIs.
- Monitor SLAs, identify patterns and propose corrective measures.
- Identify potential risks to the operability of the systems and propose actions.
- Monitor infrastructure performance and implement changes on the systems required to address potential issues.
- Bachelor's degree in Computer Science, Telecommunications Engineering, IT Engineering sition. or related field, you are halfway there with the needed abilities for this po
- 5+ years of experience in Software Development and IT environments operations , DBA and Devops .
- Additionally, experience in back-office systems is highly preferred.