Technical Business Systems Analyst with ServiceNow

28 Jan 2025

Vacancy expired!

Role: Technical Business Systems Analyst –ServiceNow (mid-level)

Location: Reston, VA - Remote but need local candidate to go in the office for a F2F interview and also for hybrid if needed

Duration: 6months

Key Responsibilities:
  • Manage backlog, gather requirements, design, test & support various implementations, enhancements, and upgrades on the ServiceNow platform with minimal supervision.
  • Actively participate and collaborate in a mature operational model and help enhance processes.
  • Collaborate tasks with vendor technical support, other internal systems teams, and project development staff to ensure successful COTs/SaaS integration implementation within the enterprise
  • Manages the ServiceNow/UCMDB/Flexera Discovery infrastructure, including schedules, credentials, mid-servers and patterns
  • Help design, test, and support RESTful web services, Linux and scripting environments, integrations, database, and server development
  • Support software and web architecture requirements analysis, testing and maintenance
  • Leverage deep functional knowledge to independently design and develop smart and innovative solutions to satisfy business requirements
  • Develop deep understanding of tie-ins with other systems and platforms within the corporate systems landscape
  • Ensure key documentation is completed to a high standard and present technical information to senior management in a concise manner
  • Hands-on ability to build quick prototypes/visuals to assist with high level product concepts and epic stories
  • Write and maintain strong unit, functional and integration tests ready to be automated in a continuous integration environment
  • Active participation in evolving our application platform to meet scaling, security, and compliance need

Required Qualifications:
  • 5+ years of hands-on experience working with multiple ServiceNow modules like ITSM, Change-Incident-Problem Management, Asset Management, CMDB, Release Management, GRC, or Vendor Risk Management.
  • Experience in working on RESTful web services, Linux and scripting platforms and technical audit platforms is preferred
  • Experience in Software Asset Management (SAM) / IT Asset Management (ITAM) domain for both on-premise and SaaS software platform, USU, SNOW License Manager or HP Asset Manager
  • Excellent analytical, problem-solving skills with clear and concise communication – verbal and written

Nice to have:
  • Certifications in ServiceNow administration is preferred
  • Software Asset Management (SAM) certification is a plus
  • Advanced Microsoft Excel, Powerpoint knowledge is a plus
  • Exposure to collaboration tools such as SharePoint, Confluence and Jira
  • Able to perform the complete system life cycle using Agile Engineering and Agile Scrum Methodology preferably in JIRA
  • Familiar with VMware, AIX, KVM virtualization and Docker, Kubernetes app virtualization
  • Strong Linux, OS skills & Web UI experience as an analyst

Educational Qualification:
  • Minimum of 8 years of related experience with a Bachelor’s in Computer Science (or equivalent); or 6 years and a Master’s in Computer Science (or equivalent)

Thanks & Regards

Tim Patten

2o1-497-1o1o X 110

  • ID: #48871466
  • State: Virginia Reston 20190 Reston USA
  • City: Reston
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2023-01-28
  • Deadline: 2023-03-28
  • Category: Et cetera