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Innova Solutions is immediately hiring for a
Technical Desktop SupportPosition type: Full Time, ContractDuration: 12+ MonthsLocation: Richmond, VA/ Phoenix, AZ/ Texas / Newark, DEJob Description: - Required Skills• Positive outlook and keen to learn and develop their skills while contributing to a high performing and enthusiastic team• 1+ years’ experience in an inbound call centre environment and/or a strong technical troubleshooting background.• 1-2 years of experience in Credit Card/Merchant Services industry experience preferred, or• 1-2 years of experience troubleshooting Hardware or Software applications• Excellent interpersonal, written, and oral communication skills.• Strong technical troubleshooting Help Desk experience in a hardware and/or software environment• Ability to collaborate with internal and external partners to resolve complex customer escalations• Ability to solve complex problems through root cause analysis, management by fact and collaboration across a wide population.• Ability to express ideas in a clear and concise manner• Strong consensus building ability with effective conflict resolution and negotiation skills• Ability to meet productivity and performance goals• Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.• Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.Top MUST Have:1. Call centre call handling skill2. Technical troubleshooting aptitude3. Analytical problem solvingThe ideal candidate will have: Mandatory SkillsCall Centre Environment, Troubleshoot, Hardware support, Software, VPN, Resolve problems.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Pay Range: $18 – 20 per on w2.Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Recent Recognitions:- One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)
- Clearly Rated® Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network (2022)
- Advanced Tier Services partner with AWS and Gold with MS